ANZ 2022 Full Year Debt Investor Presentation
ANZ 2022 Full Year Debt Investor Presentation
BUILT INTERNAL CAPABILITIES TO SUPPORT RETAIL AND BUSINESS
CUSTOMERS IN DIFFICULTY
We proactively identify potential financial stress using
dynamic customer data...
Savings
accounts
Credit
accounts
Offset
accounts
...and we find ways to contact our customers to help
them
Insufficient funds
in direct debit
account
Courtesy
reminders of
next due date
1.
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Analyses customer transaction accounts to help understand
financial behaviour and potential future outcomes
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Analyses events (including interest rate changes, increases
$
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°
in living expenses and cashflow), and what the impact will
be on a financial position
ANZ payment
behaviour
CCR1 repayment
behaviour
Used to initiate pre-delinquency and proactive assistance SMS
contact with customers
Comprehensive Credit Reporting. Information is being used in accordance with The Privacy Act 1988
Potential
hardship
Automated
SMS Contact
Strategies
Offer to set up
automated
payment
Offer to help if
situation
changes
Other reminders
& offers for
contact
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