Smart Approach in Retail Resilience slide image

Smart Approach in Retail Resilience

Operating costs metric 6 months to 30 September Property operating expenses Administrative expenses Net fees and other income Ground rent costs and operating expenses de facto included in rents EPRA Costs (including direct vacancy costs) Gross rental income Ground rent costs and operating expenses de facto included in rents Gross Rental Income (EPRA basis) EPRA Cost Ratio (including direct vacancy costs) Impairment of tenant debtors, tenant incentives and accrued income Adjusted EPRA Cost ratio (including direct vacancy costs and excluding impairment of tenant debtors, tenant incentives and accrued income) On a proportionally consolidated basis including the Group's share of Joint ventures and Funds and excluding non-controlling interests in the Group's subsidiaries. 2019 2020 £m £m 32 76 41 39 (7) (6) (8) (10) 58 99 275 268 (8) (12) 267 256 21.7% 38.7% 4 47 20.2% 20.3% 62
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