Investor Presentation

EBIXCASH BPO SERVICES PORTFOLIO Banking, Financial Services and Insurance ■ Transaction Processing Focus Verticals & Service Offerings ■ Travel & Hospitality ■ Telecom Manufacturing ■ Retail Marquee Clientele ■ Contact Centre ■ Process Consulting ■ FOS / LMD Background ■ ~63 million calls and ~6 million data transactions processed annually Infrastructure & ■ Current capacity of more than 2,000 seats with expansion plans of 5,000 seats ■ Customised services and solutions 25+ blue chip companies in India ■ Clients relationship with an average tenure of 9+ years Facilities • 3,000+ employees across 6 state-of-the-art centres Multishore Delivery ■ 8 centres in India ■ 7 cities in India ■ Certified to ISO / IEC 27001:2013 Strong Delivery ■ Certified for ISO20001 ■ CMMI Maturity Level 3 certified Focus ■ ISO 20000-1 : 2011 Services & Clients HUB OF FINANCIAL TRANSACTIONS ☐ Manages a wide array of processes across verticals including Financial services, Insurance, Telecom, Travel, Retail, Media, Consumer Durables, Healthcare etc. ■ Offers multilingual (15 Indian languages - Hindi, Punjabi, Bengali, Marathi, Kannada, Telugu, Malayalam & Tamil including English as an anchor language) capabilities to clients 66

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