Dividend History and Financial Overview
Australia - Customer Operations
Supporting customers experiencing
hardship -
20.6k customers utilising EnergyAssist
programme
m
15 Ombudsman complaints/
●
10k accounts
•
76% reduction since 1H2015
19% reduction since 1H2020
Go Neutral, Largest certified carbon
neutral programme for electricity
customers
293.3k Go Neutral electricity customers, 16%
increase on 1H2020
78.3k Go Neutral gas customers, 89% increase
on 1H2020
CLP●中電|120
years 同行望遠
of shared vision
59% of bills issued in 1H2021
were E-bills
•
Compared with 1% in 1H2015
•
Improving 6pts since 1H2020
28.6pts improvement in
customer satisfaction
since 2015
3.0pts improvement on 1H2020
Behind the meter supply
•
•
93.5MW Demand Response
capacity with Commercial &
Industrial customers
Project underway to deploy
5,000 household batteries
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