H1 FY22 Results Presentation

Revenue model Revenue Model Relevant Business Segments Service fee Outcome fee / payment by results or milestone Cost reimbursement and cost plus 23 23 Fixed fee Fee for service +) (C+ H1 FY22 Results Presentation 20 • Description Initial fee for commencing and working with referrals, completing intake, assessing and providing advice. Service fees are generally a fixed amount Can vary by individual due to the assessed level of difficulty to place each individual client into employment • • Received after a client has been placed into a job, and then again at milestones after a client has sustained employment. The outcome fee may be based on the length of sustained employment (e.g. Australia), achieving an earnings threshold (e.g. UK) or achievement of a milestone (e.g. NDPP or NCS in UK) Can vary by individual due to the assessed level of difficulty to place that individual into employment ch • • Typically reimbursed for costs incurred to deliver the services and can include an allowance for providers to make a profit on the costs of providing the services. The profit is typically calculated as a specified percentage of direct costs Typically refers to an agreed amount that is fixed at the start of the contract and does not adjust with changes in volumes Based on delivery of a service. Fee typically based on hourly rates, per assessment, per counselling session, per training program 5 N Q - + c² Employment Services Health and Wellbeing Legend: Communities and Assessment Disability and Aged Care Support Services APM enabling better lives

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