FY22 Financial Overview
Digital Progress: Pacific Alliance
Digital Adoption (%)
+9%
Active Digital
3,677
4,002 4,365
2,717
+500 bps
Users (#'000)
1,947
58%
+124%
53%
46%
35%
+3,200 bps
26%
2018
2019
2020
Q4/21 Q4/22
+14%
3,793
2018
2019
2020
Q4/21
Q4/22
Active Mobile
Users (#'000)¹
3,334
2,830
1,847
+226%
1,163
Digital Sales (%)
+1,300 bps
2018
2019
2020
Q4/21 Q4/22
68%
+100 bps
55%
51%
29%
+4,900 bps
19%
Self-Serve
Transactions
87%
90%
91%
70%
75%
(%)²
+2,100 bps
2018
2019
2020
Q4/21
Q4/22
2018
2019
2020
Q4/21 Q4/22
Definitions
Digital Sales (% of retail unit sales using Digital platforms)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS
12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile;
2 Self-serve transactions for prior periods have been restated to conform to the current presentation
17View entire presentation