Business Priorities and Profitability Strategy in Latin America

LatAm Chile: profitability improvement in the medium-term Business priorities Reinforce market leadership Sustain volume growth, with high focus on retail • Expand fee income... ⚫ ... by developing key commercial initiatives: Workcafé, insurance, consumer finance / auto loans, asset management... • Continue improving customer experience, driving growth in loyal and digital customers Goals 2018 Medium-term goal ROTE1 18% 19-20% Loyal/Active 46% > 54% customers Enhanced operating efficiency with revenues growing above costs Cost of credit improving Higher returns in the medium term Santander (1) Underlying Note: in local currency 18

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