Investor Presentaiton

83 Gross Margin Leverage Professional Services Subscription Gross Margin* Blended Gross Margin* (% of Total Revenue) -940 bps +190 bps +790 bps 30% 25% 20% 77% 78% 79% 55% 57% 63% FY19 FY20 FY21 FY19 FY20 FY21 FY19 FY20 FY21 Source: Zuora *Presented on a non-GAAP basis. Refer to the Appendix for a reconciliation of these non-GAAP measures. zuora

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