Investor Presentaiton

MATERIAL ISSUES Material Issues Scope of Impact (In/Outside Organization) Scope of Impact (In/Outside Organization) All departments / Customers, Suppliers, Shareholder All departments / Customers All departments / Suppliers, Communities All departments / Customers, Suppliers, Shareholders 1 Business Progression 2 Guest Satisfaction 3 Supply Chain Management 4 Corporate Governance 5 Data Privacy 6 7 Human Rights 8 Human Capital Development All departments / Suppliers 9 Well being Technology disruption 10 Safety and Security Climate Change Management All departments / Customers All departments / Customers All departments / Customers All departments / Communities Aspects Stated in the Report Market and competition Customer relationship management Supply chain management Corporate Governance Personal data protection and privacy Market and competition Human resource management Competency and skill enhancement for employees • Human resource management • Social and community development Occupational health and safety Environment Dimensions 11 12 Waste Management 13 Water Management CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS All departments / Customers, Communities All departments / Customers, Communities All departments / Customers, Communities Appendix Environment Dimensions Environment Dimensions Page 40

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