Institutional Presentation September 2020

III IV V 5 0 BUSINESS MODEL Presence and partnership in all stages of the Customer Journey Cycle Post-Sale Specialized sales force incentivized to offer optimal cross-sell and upsell solutions to existing clients Local teams provide continuous attention to customers Sale Unique distribution capabilities and broad product offering Complete horizontal offering Business solutions for companies of all sizes in 12 business segments Flexibly deployed Cloud O On-premise Maintenance Full support through highly experienced and centralized team from TOTVS 3 CUSTOMER Implementation Exclusive implementation sources provide lower cost to final customers Distribution Model 09-09 Franchisees & Branches Partnership Across media Own sales force

View entire presentation