Investor Presentaiton

29 UXIN LIMITED Environmental, Social and Governance Report REPUTABLE UXIN, PROVIDER OF CUSTOMER-CENTRIC SERVICE 30 Rights Protection The Company has established a comprehensive customer rights and interests protection system, including return and refund policy and warranty programs, to protect the legitimate rights and interests of users and consumers. In addition, we have kept upgrading our service standards and requirements. By establishing a responsible and responsive service system, we have upgraded user experience, thus achieving our goal of "being considerate toward the customers". Value-Added Services During the whole life cycle of the customer using the used vehicle, we provide one-stop services related to used vehicle use, such as consultation, maintenance, annual inspection, insurance purchase, repair, and trade-in of used vehicles. For any questions during and after the purchase of the used vehicle, we are guaranteed to respond within 30 minutes and provide consultation service within 24 hours to ensure the high efficiency and quality in service. Service Guarantee Choosing honesty and transparency, no matter the difficulties. We have broken the traditional model of the used vehicle industry, and made the promise of "transparent price, guaranteed used vehicle condition, and used vehicle return with no strings". We try our best to make buying non-standard used vehicles as reassuring and worry-free as buying new vehicles by promoting trust and sustainable growth performance. U 7 Days Free Trial Customers can enjoy 7 days of test drive to ensure that the used vehicle meets their driving habits and needs. If they do not like the used vehicle during the period, they can return it at any time, and we will refund all the purchase fees. Personalized Service Team Vehicle delivery/licensing Vehicle using service Vehicle-related consultation STIC Quality warranty Financing and insurance solution 1 Year or 20,000 km Warranty Uxin provides customers with free warranty services within 1 year from the date of purchase or within 20,000 kilometers (whichever comes first), Uxin provides warranty services covering 15 major systems of the whole used vehicle. At Uxin, completing a used vehicle delivery does not mean the end of our service. To improve customer communication efficiency and streamline the service process, we have formulated a service responsibility system. For each customer, the Company has set up a dedicated "5V service group". Consists of professionals from the Company's sales, after-sales department and management, our personalized service team is responsible for handling customer complaints with whole-process supervision. Lifetime Refund If customers buy a used vehicle that has defects including fire damage, flood damage, odometer tampering, and major vehicle accident before being purchased, they can return the used vehicle for a full refund. From Our Customer "This is my second time buying a used vehicle at Uxin. I am very grateful to Wang Gang, a Uxin salesman, for picking me up at the railway station. The information on used vehicle condition is very transparent. I'm again very satisfied with the used vehicle purchase process and the superbly professional services" Mr. Chu Mr. Chu, from Zaozhuang, Shandong Province, bought a Volkswagen Teramont through our salesman Wang Gang in January 2021. After the used vehicle delivery, Wang Gang kept track of the customer's used vehicle use. In September 2021, this customer wanted to buy another used vehicle, so he directly contacted Wang Gang and placed an order online. He also offered to go to the Uxin Xi'an IRC to check the actual used vehicle condition in person. Wang Gang went to the railway station to meet and pick up Mr. Chu. After the in-store visit, Wang Gang helped him with his accommodation and the subsequent used vehicle delivery, providing highly attentive service to the customer.

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