Lumen Investor Day Presentation Deck

Improving Customer, Partner, and Employee Journeys. Drive sales productivity by equipping sales with a Next Best Action tool leveraging behavioral data Decrease time-to-quote for solutions by improving tooling and workflow automation Increase operational reliability with order visibility tied to clear communications and better data management Reduce cost to serve with an intuitive self-serve customer portal Reduce support requests (e.g. calls and chats) with simplified customer billing experiences 26 INNOVATE FOR GROWTH ~$50M annualized EBITDA uplift expected in next few years LUMENⓇ

View entire presentation