Bed Bath & Beyond Investor Day Presentation Deck

customer led approach addressed over 100+ changes 300bps decrease in customers who abandon at homepage 10%+ increase in customer satisfaction source: customer abandonment rate as of jul - aug 2020, customer satisfaction as of oct 2020 customer feedback as of october 2020 the checkout process was so smooth very easy, user- friendly navigation I love the inspiration and options! INVESTOR DAY 2020 80

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