Centrica Results Presentation Deck

Preparing to capture future opportunities • Energy transition opportunities ● ● ● ● - We are the largest installer and servicer of heating systems - Electrification as much of an opportunity as hydrogen We are the biggest installer of smart meters - Needed to deliver the flexibility our network will require - We need to grow in the electric vehicle market - - Crucial to integrating home energy management Rebuilt ability to sell directly - Years of reliance on price comparison websites Making our operations fit for a net zero future - New modern planning and dispatch system by end of 2022 2022 focus is on materially improving our customer service - Maintain customer retention >80% 21 Centrica plc Preliminary Results 2021 Important Traffi GLOVE 4715 centrica

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