Barclays Capital 2010 Global Financial Services Conference

1 R&C franchise gaining momentum – US R&C building margins, lower impairments % Re-establishing profitability - Rebuilding margins INIM -Total Income XRBS Impairment losses - encouraging trends $bn $m 300 3.0 1.5 Income up 7% y-o-y1 250 2.5 200 - 1.0 150 2.0 100 50 1.5 0.5 0 Q209 Q309 Q409 Q110 Q210 Q109 Q209 Q309 Q409 Q110 T Q210 Reshaping the business - Focus on improving deposit mix Up 9% y-o-y Demand $bn 19.5 19.0 18.5 18.0 17.5 17.0 Q209 Q309 Q409 Q110 Q210 -16.0 -18.0 -20.0 -22.0 -24.0 -26.0 -28.0 $bn -30.0 1 Q210 versus Q209 2 Q110 Down 37% y-o-y Term Non interest bearing checking accounts ☐ High yield legacy term balances Enhancing performance – Improving market share The business plan has delivered customer metrics to- date ahead of the original strategic plan US Retail & Commercial Market shares Deposits Share of Citizens Top-10 Markets² Corporate SME's Lead Relationship in footprint² Total Middle Market Citizens 13.2% Citizens 8.0% 7.0% Original 12.6% Strategic Plan Original Strategic Plan 6.0% 6.0% 13

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