Ocado Investor Day Presentation Deck
Technology Solutions: Group Support Costs
£89m
FY21
Upfront investment in Group support teams to support early roll out
Teams
Solutions
Other
Client Services &
Platform Implementation
Group support functions
FY21 context
Growth on small base; increased
account management with more
partners on OSP platform
Primarily Kindred as well as other
venture related costs
Growth in recent years to support
run rate go-live of client sites and
to support knowledge sharing with
clients in early years
c.55% of total support functions of
c.£75m (eg. People, Legal, Finance),
which have grown to support future
scale and complexity of business
Outlook mid-term
Flat to small increase in real
terms to support growth
Flat in real terms in absence
of new investments
Flat in real terms; leverage
on scale as we benefit from
experience and improved
technology
Flat in real terms; upfront
investment in cloud
infrastructure and teams
Group support costs expected to be broadly flat in real terms in mid-term
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