Truist Financial Corp Results Presentation Deck
Digital care for Truist clients
Mobile App Users¹
4.2MM
1Q22
58MM
5%
1Q22
4.3MM
Digital Transactions²
2Q22
12%
64MM
2Q22
4.4MM
3Q22
65MM
3Q22
Zelle Transactions
13MM
1Q22
+6%
38%
1Q22
16MM
2Q22
Increase in Client Satisfaction With Digital³
+18%
+5%
18MM
2Q22
3Q22
+7%
3Q22
Introducing Truist Assist: Continuing to Bring T3 to Life
Our Al-enhanced virtual assistant,
combining innovative technology with
personalized human touch, available to
Retail banking clients 24x7 in online and
mobile banking app platforms
--
Addresses our clients' most common
banking and support needs such as
locking/unlocking debit and credit cards,
exploring different account options,
managing payments and alerts, ordering
checks, and offering financial tips
Embeds Truist Contact Centers as part of
the experience, providing clients with a
frictionless transition to speak with a
dedicated group of live agents in the
Contact Center when their request warrants
a deeper level of support
In the future, Truist Insights will be
integrated with Truist Assist where we
currently deliver nearly 9 financial insights
per client each month on average
1 Active users reflect clients that have logged in using the mobile app over the prior 90 days
2 Digital commerce defined as products (deposits, lending, mortgage, ex. LightStream, Sheffield, and Service Finance) opened through digital applications
3 Client satisfaction: How satisfied are you with your most recent experience using digital banking with Truist?
9:41
Truist Assist
Hi, I'm here to help you find
what you're looking for or
answer your questions about
digital banking
How can i help you?
How
Explore checking options
Explore credit cards
Co paperless
Manage alerts
Type or ask me something...
W
TRUIST HH
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