SmileDirectClub Results Presentation Deck
SDC has built a brand at scale that our
members love.
We compared our member satisfaction scores with those of other DTC competitors and traditional
DSO providers and consistently tracked higher than the competition.
Google Reviews & Member Sentiment
5.0
4.8
4.6
4.4
4.2
4.0
Total # of Reviews
90,000
80,000
70,000
60,000
50,000
# 40,000
30,000
20,000
10,000
4.9
SDC
97%
81,549
SDC
Customer Rating (¹)
4.8
DTC Competitors
4.4
DSO
95%
smile Source: Internal company surveys, public information. Data as of March 2020.
DIRECT CLUB
2,666
DTC Competitors
Total Reviews
% Positive
NPS 51(²) - one of the
highest in spec.
healthcare industry.
BBB rating of A+
Note: DTC rating is an average of DTC competitors. DSO rating is average of two larger DSOs in the US.
(1) Google rating. (2) All time average rating. (3) Company website.
86%
10,894
DSO
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
% Positive Sentiment
Approx. 20% of members
come from referrals.
II Average rating 4.6/5.0 I
! with approx. 180K memberl
reviews(3),
6View entire presentation