Confluent Investor Day Presentation Deck
A Top 10 Bank in the U.S.
Improving Customer Satisfaction through
Real-Time Engagement
Challenge: Assess suspicious account with accuracy and at
the moment when it matters most with real-time fraud
detection.
Solution: Deploy Confluent to enable an event-driven
architecture that underpins real-time fraud detection service
that combines real-time account data with historical context.
Results:
Save $150/customer and greatly increased customer
satisfaction by identifying activity in question and triggering
real-time, actionable alerts.
"We look at events as running our business. Business people
within our organization want to be able to react to events-and
oftentimes it's a combination of events."
- VP of Streaming Data Engineering
Account
Current Account
****8388
$ 97,340.50
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Fashion World
Japan Express
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Fresh Supermarket
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