Overstock Results Presentation Deck

easy delivery + support ■ Contact volume as a percentage of orders decreased 37% YoY Continued tech automation and self- service enhancements improve customer satisfaction and reduce costs overstock. III Q3 '19 Q2 '19 CS Contacts as % of Orders Q2 '19 Q4 '19 Q3 '19 Self Service Cases as % of Total 4.2x increase Q1 '20 Q4 '19 Q1 '20 37% decrease Q2 '20 Q2 '20 30

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