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We invest in our people People are at the heart of everything we do and employees are essential to our success. YEE EMPLOYE AGEM ENT IFC 90% 80% 70% 60% 50% 40% ENGAGEM 65% BE A BEST EMPLOYER IFC Engagement Score 69% Manager Support 68% Customer Driven 72% 6 Sr Leadership 74% 76% 2010 2012 2013 2014 2015 2016 2017 2018 2019 2020 Career & Develop. 75% 54% of managerial positions were held by women. Collaboration 74% Canada Insurance Sector 69% 79% US Insurance Sector 62% Brand Average number of successors for each senior leadership role. 81% Work Tasks IFC Engagement 2020 Can. Insurance Sector US Insurance Sector Talent & Staffing Enabling Work Recognition BE A DESTINATION FOR TOP TALENT & EXPERTS Nearly 3,000 employees move throughout IFC to new roles each year - either laterally, across business functions or through promotion. 27% of employees were promoted or moved to new roles. 68% of Manager, Team Lead and Director positions were filled internally. ANTICIPATE THE FUTURE OF WORK By anticipating the future of work we strive to help employees adapt to Al & automation [intact] = Our action plan addresses the challenges and opportunities related to the pace of technology change and the future of work, to ensure positive implementation of our acceleration of technology. Systems and workflow redesign Career paths to enable success Recruiting and Hiring FUTURE OF WORK Retention Learning- skilling & Reskilling 8

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