Freshworks Investor Day Presentation Deck
A&
A+E Networks is a global
content company comprised
of some of the most popular
brands in media, including
Lifetime, HISTORY, Lifetime
Movies, FYI, VICELAND, Blaze
and Crime+Investigation.
freshworks
CASE STUDY
A&E selects Freshservice to handle IT
and G&A requests seamlessly
Business Challenge
Legacy ITSM solution did not allow
A&E to efficiently route and respond
to employee tickets across HR, IT,
Legal and Finance in a single
platform, leading to poor agent
productivity.
Incumbent System:
Replaced with:
IT & Employee Service
The Solution
With Freshservice, multiple A&E
departments were able to improve
self service for nearly 3,000
employees. Automated ticket
deflection with virtual agents
increased agent productivity
and improved resolution times.
Servicenow
Freshservice
Ⓒ2023 Freshworks Inc. All rights reserved. 29View entire presentation