2022 Investor Day New York Stock Exchange
2022 Focus Areas
We focused on the basics' this year with a goal to stabilize our business, and we
made significant progress in each area
Return to
consistent
profitability
Get properly
staffed
Restore our
Customer Service
advantage
Focus on our
People and
our Culture
Get back to
our historic
operational
reliability and
efficiency
Get properly staffed
• Expect to hire >10,000 net Employees in 2022
Surpassed 2019 staffing levels in May 2022
Focus on our People and our Culture
Implemented initiatives to champion inclusive
environment and experience for all Employees
Get back to our historic operational reliability and
efficiency
• Significant operational performance improvement
since May 2022
Restore our Customer Service advantage
Returned to #1 Customer Service position and
remain in lead per DOT reporting ¹
●
Return to consistent profitability
Returned to profitability in March 2022, and continue
to expect full year 2022 profit
Page 71. The Department of Transportation (DOT) ranks all U.S. carriers based on the lowest ratio of complaints per 100,000 passengers enplaned, as published in the DOT Air Travel Consumer Southwest
Report (ATCR). Southwest earned the best Customer Satisfaction ranking among U.S. Marketing Carriers for January through September 2022, the most recent time period published in the
ATCR.View entire presentation