Bank of America Merrill Lynch 2015 Transportation Conference

2014 Airline Scorecard | Rankings of major carriers in key operational areas, best to worst. 2-hour tarmac delays Mishandled baggage Southwest Virgin Amer. Alaska RK 1 3 We have been ranked #1 airline by The Wall Street Journal on key operational and customer metrics two years in a row 2 Virgin Amer. 5 6 Overall rank 7 Alaska Delta On-time arrivals jetBlue Southwest Frontier American Alaska Delta Canceled flights Virgin Amer. Virgin Amer. jetblue American Frontier Southwest United United United Southwest Sources: On-time and canceled flights data for full year 2014 from masFlight. Includes regional affiliate flights. Extreme delays, which are 45 minutes or longer, compiled by FlightStats Inc. Two-hour tarmac delays, mishandled baggage, and consumer complaints from Department of Transportation based on 12 months ended in November. DOT involuntary-bumping data 12 months through September. Frontier Alaska Southwest Delta jetblue American Extreme delays United Alaska Delta Virgin Amer. Southwest jetBlue Frontier American Frontier Virgin Amer. Delta jetblue United Frontier jetblue Delta American Alaska American United Involuntary bumping Virgin Amer. jetblue Alaska Delta American Southwest Frontier United Fewest Complaints Alaska Southwest Delta Virgin Amer. jetblue American United Frontier The Wall Street Journal THE WALL STREET JOURNAL. Alaska Airlines #1 two years running, ahead of biggest U.S. carriers Alaska

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