Overstock Results Presentation Deck
Active Customers and Order Frequency
12
10
8
6
2
0
Active Customers (LTM)
(M)
1.75
5.1
Q4 '19
overstock.
1.70
5.2
1.62
7.0
1.63
8.2
1.64
9.2
1.66
9.9
Order per Active Customer (LTM)
1.69
9.2
1.68
8.7
1.67
8.1
Q3'20
Q4 '20
Q1'21
Q2 '21
Q3'21
Q4 '21
Q1'20 Q2 '20
Note: Active customers represents the total number of unique customers who have made at least one purchase during the prior tw elve-month period.
Note: Orders per active customer represents the number of orders delivered over a tw elve-month period divided by the number of active customers for
that same period.
Q4 Dynamics
▪ Active customers of 8.1 M
Impacted by significant
influx of new customers
during the pandemic
■
Exit of non-home categories
during holiday/gifting period
-12% -1.1M vs. Q4'20
+58% / +3.0M vs. Q4'19
Order frequency of 1.67
Improved association with
home
+2% vs. Q4'20
-4% vs. Q4'19
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