Freshworks Investor Day Presentation Deck

As we serve larger customers, our billing mix is evolving to longer duration Mid Market & Enterprise freshworks SMB % of ARR Customer Segment 56% 44% 2019 59% 41% Q2-23 % of ARR by Billing Frequency Other Monthly Annual 14% 32% 54% 2019 10% 19% 71% Q2-23 Ⓒ2023 Freshworks Inc. All rights reserved. 100

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