Overstock Results Presentation Deck

Award-winning Customer Care LOYALTY 360 The association for customer loyalty #1 in Operational Excellence in Customer Care NRF 5-years of Top Customer Care HFN HOME FURNISHINGS NEW S HFN's Top 100 Retailers overstock.com TM CUSTOMER J.D.POWER AND ASSOCIATES SINCE #2 Customer Satisfaction 1968 Ÿ VENTANA RESEARCH Operational Leadership Award Gartner # 1 Customer Service Optimization Forbes 2014 AMERICA'S MOST TRUSTWORTHY COMPANIES STELLA SERVICE Best Overall Customer Service Experience THE AMERICAN BUSINESS AWARDS Customer Care Department of the Year 200 8

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