First Busey Results Presentation Deck
First Busey Corporation | Ticker: BUSE
Continued Investment in Technology Enterprise-Wide
LTM Tech Investment Highlights
2Q23 Earnings Investor Presentation
2022
Q3
Q4
2023
Q1
Q2
Future
2023
Projects
Upgraded treasury management solution for more robust customer functionality & more detailed internal reporting
1
Launched new IT security operations partnership that enhanced 24x7x365 support for monitoring of security alerts & events,
incident response & remediation
Debuted an incentivized program that allows associates to "pitch" their ideas for efficiency improvements to Busey leaders,
who will select winning applicants each quarter
I
Implemented software & hardware management databases, enhancing monitoring of assets & licenses and automating ongoing
maintenance & ordering
I
Migrated all telephony infrastructure to the cloud, enhancing video & audio quality and reducing telecom expenses &
the amount of internal hardware/resources needed to support our telephony system
Completed final phase of disaster recovery environment migration to the cloud
Implemented automated doc, imaging, & indexing solution that further reduces reliance on manual intervention for organizing documents
Launch an omnichannel deposit account opening solution that will allow customers to open accounts online or in person at a branch
the solution will be easy to use and provide a seamless experience for customers, regardless of how they choose to open an account
Investment Legend
Implement a virtual service agent to expand self-service opportunities and improve chat capabilities for retail customer care
Introduce advanced reporting and analytics that will empower our business lines to offer better solutions by providing associates with
enhanced knowledge of their customers' behaviors
1
Enhanced
Customer
Experience
Completed Phase 1 enhancements for nCino platform optimization, continually improving our commercial lending and treasury management processes
| Launched "always on" VPN for associates, streamlining computer remote worker onboarding and software update processes enterprise-wide
Scale &
Efficiency
Upgrades
32
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