Freshworks Investor Day Presentation Deck
Georgetown
UNIVERSITY
Georgetown University is in
Washington DC with 20,000
students. Founded in 1789,
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it is the oldest Roman Catholic
institution of higher education
in the United States.
freshworks
CASE STUDY
Freshservice enables digital
transformation for Georgetown University
students and faculty
Business Challenge
Using a homegrown IT management
system made it difficult for students
and faculty to digitally submit
support tickets, and forced IT to
monitor multiple request channels.
Incumbent System:
Replaced with:
Land
Freshservice
IT & Employee Service
The Solution
All faculty and student IT, HR and
health services needs are handled by
Freshservice. Freshchat and Freshcaller
help Georgetown's business teams
deflect inquiries for 450 users across
multiple departments.
Homegrown solution
Freshchat
Freshcaller
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