jetBlue Results Presentation Deck
Strong Finish to
2023 is Setting
the Stage for
Progress
Through 2024
jetBlue
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2023
Renewed focus on
operational reliability
yielded early benefits
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Key Highlights
Operational
Performance
Completion factor in 4Q
of 99.8% was JetBlue's
best 4Q performance
since 2004, and at the
top of the industry in
4Q23
Full year on-time
performance (1) improved
by two points Yo Y,
despite challenging 2Q
Initiated multi-year plan to
structurally and
sustainably improve
reliability
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Revenue
Revenue growth
supported by leisure
demand and loyalty
Peak and off-peak period
demand exceeded
expectations in 4Q
Mint and Even More
Space RASM growth
outpaced Core YoY
Launched revamped
True Blue program and saw
4Q performance exceed
expectations
Strong sequential revenue
growth in 4Q expected to
continue into 2024
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Costs
Continued cost
execution
Executed FY23 CASM ex-
Fuel (2) within initial
guidance range of 1.5% -
4.5%, despite
unprecedented challenges
$70M of cumulative
Structural Cost Program
savings
Achieved $55M in
cumulative cost savings
through fleet
modernization program
(1) A14 - Arrival within 14 minutes of scheduled arrival time (A14)
(2) Operating expense per available seat mile, excluding fuel and related taxes, hedges, other non-airline operating
expenses, and special items ("CASM ex-Fuel"); refer to reconciliations of non-GAAP financial measures in Appendix A
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