Bed Bath & Beyond Results Presentation Deck
investments in digital fuel strong performance
Fourth Quarter Digital Highlights
+86% Total Enterprise digital comp sales growth in FY20 Q4;
4th consecutive quarter of >75% growth
COMMERICAL UPDATE
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3.1mn new digital customers, +96% FY19 Q4
310mn visits to our digital channels (up >50%), including 162mn unique
visitors; +30% increase in conversion rate FY19 Q4
22% of customers placed 1+ online order vs ~17% in FY19 Q4
>21mn launches of Bed Bath & Beyond mobile app; revenue from mobile
more than doubled versus FY19 Q4
2mn customers placed a BOPIS order; BOPIS represented 17% of digital
sales; >80% of BOPIS orders were ready within 2 hours; high NPS score
of 81
Full-Year Digital Highlights
Digital sales surpass $3B
10.6mn new digital customers, +95%
>1bn visits to our digital channels
>3mn downloads of our mobile apps
34% of customers placed 2+ online orders; conversion rate +30%
4.5mn customers placed a BOPIS order; BOPIS represented 14% of
digital sales
>220,000 Same Day Delivery orders (service was launched in Q3);
78% of orders from Bed Bath & Beyond.com
BED BATH & BEYOND
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