Royal bank of scotland group investor presentation

Different Customer Needs Mid-Corporate and Commercial ■ Relationship manager ■ Full suite of products ■ Effective co-ordination of product delivery ■ Responsive credit process ■ Quality of service support Global Banking and Markets ■ Relationship ■ Product excellence ■ Access to markets ■ Intellectual capital ■ Lack of conflicts Source: Based on RBS's analysis of external research from agencies including TNS, Greenwich Associates, Brendan Wood International and RBS's own data Slide 24

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