HSBC Investor Day Presentation Deck

Cost efficiency ratio Adjusted costs, £bn Costs excl. tech Technology¹ Average number of employees Continued cost discipline, with reduction in physical infrastructure supporting investment in technology Branches Digitally active retail customers (Red Brand) 1. 2. 56.5% 3.7 15% FY19 23k 621 59% 59.5% 3.6 15% FY20 22k 593 62% 55.5% 3.5 17% FY21 21k² 510 Intro 65% CMB WPB COO Risk FY21 adjusted costs down £0.1bn (4%) vs. FY20 and £0.3bn (7%) vs. FY19 due to: Finance Reduced staff costs in WPB and CMB, and lower back-office operations costs These were partially offset by: A lower benefit arising from our material pension surplus as discount rates fell The UK bank levy, which was allocated to HSBC UK for the first time in 2021 (£32m, 1% of total FY21 costs) Reported costs were stable vs. FY20, primarily due to increased CTA investment P&L technology costs (excluding CTA) post capitalisation and amortisation charges. Technology spend excludes technology spend within our global businesses, which we include in the equivalent Group disclosures In FY21, 3,607 full-time equivalent employees that were fully dedicated to HSBC UK Bank plc transferred from HSBC Global Services (UK) Limited to HSBC UK Bank plc We expect continued discipline in cost control, in line with the Group's target of 0-2% adjusted cost growth in FY23 65

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