15% Growth & Efficiency Strategy
Intensify Efforts to Optimize Our Owned DTC Channels
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TRADING
Increase our focus and investments in our direct channel as our primary growth vehicle
Our customer places a high value on our stores and they will continue to serve as a
critical piece of the omnichannel ecosystem:
Convenient touchpoint for services like buy online pick-up in store/curbside, ship
to store, and returns & exchanges
Stores play an important role in servicing business needs, such as online
fulfillment
We are conducting research to better inform our future store decisions including
location and size:
Market research will provide better insight into the size and composition of
markets and the opportunity to capture share
Identify what the store of the future should look like at Duluth to best serve the
needs of our customers and deliver sustainable growth and profitability
Refine store "selling & service" model to drive continuous improvements in key KPI's
September 3, 2021
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