Telia Company Results Presentation Deck

COST AGENDA 2020 STILL IN FOCUS 14 OPEX DEVELOPMENT External expenses, like for like, including an estimated 2% cost inflation 4% 2% 0% -2% -4% -6% Q1 19 Q2 19 Q3 19 Q4 19 3% Q1 20 • OPEX increased 3 percent largely due to: Less pension refund contribution in Sweden • Overall increased need of staffing in customer care ● Higher credit losses in particularly Norway and Sweden IT and resource costs in TV and Media ● ● ● Adjusted for pension refund OPEX grew by ~2 percent • Activities ahead Resources in all markets - both employees & consultants Marketing spend to be calibrated Common Products and Services to step up in H2 • The longer the pandemic lasts the execution risk increases ● ● ●

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