HSBC Investor Day Presentation Deck

770k total active customers, from start-ups through to multinational corporates¹ ◆ 4 core segments2 plus 2 specialist teams Corporates generate >60% of overall revenue from c.2% total customers 1. 2. Broad customer base from start-ups through to multinationals Appropriate cost to serve model in SME creates capacity to acquire new clients as businesses become more sophisticated Fast growing SMEs are migrated into corporate as needs become more complex Customers supported with an extensive product suite across Credit & Lending, Cash Management, Trade Finance, and other collaboration products Portfolio Management Team Excludes dormant customers. Customer number figures at January 2022 Core segments defined as Small Business Banking (SBB), Business Banking (BB), Mid-Market Enterprises (MME) and Large Corporates (LC) Intro 3. 4. CMB Real Estate Finance 2.2k customers Global Banking4 Large Corporates >£350m turnover 2.5k clients Mid-Market Enterprises <£350m turnover 10k customers Business Banking <£10m turnover 57k customers WPB Small Business Banking <£6.5m turnover 688k customers COO I Risk Corporate SME The Portfolio Management Team is a centralised team for the management and execution of RWA optimisation Not part of the ring-fenced bank Finance FY21 segment revenue, % c.60% c.40% 20

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