HSBC Investor Day Presentation Deck

Intro 2 CMB Ambitious growth plan supported by clear strategic opportunities 4 WPB COO Delivered resilient financial growth in 2021 1 ◆ PBT of £1.6bn benefitted from a net ECL release, supported by good revenue growth and active cost reductions Strong mortgage performance drove a 6% increase in lending, and deposits grew 12% Improvements in customer service, but more to do 3 ◆ Highest scores achieved for customer service through NPS since implementation ◆ A resolute approach to improving customer service Increased digital delivery cadence and scale, with robust delivery of core features Improving our mobile app functionality and experience Simplifying our security and onboarding processes through our new Digital Security Platform Risk Finance Clear strategic drivers to deliver scale growth Growth in strategic priority areas including Wealth, first direct and International, is expected to drive strong financial performance through the foundations of competitive pricing, proposition development and cost management 30

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