Klarna Investor Presentation Deck
Losses at all time low.
If we had the same amount of volume from the same markets in 2021 as we did in 2019, then our losses
would be over 30% lower². The increase in absolute terms of our credit losses comes from our successful
growth in new customers and new markets.
Credit losses USDbn¹
Credit losses
0.2
Credit losses as % of GMV 0.56%
2019
-30%
Volume (USDbn)
With same
volumes as 2019
losses declined²
by over 30%
0.36%
2019 at 2021
loss rates
35
2
Improved
underwriting on
mature market
volume growth
added ~100m
of losses
3
Volume growth
from new
customers in
2
growth markets
added ~300m
of losses
45
11
0.5
0.67%
2021
80
1
Klarna's results are reported in SEK. To arrive at USD values, the average exchange rates for 2019 and 2021 have been used; 1 USD equals approximately 9.5 SEK for
full year 2019, and 1 USD equals approximately 8.6 SEK for full year 2021.
2 Credit losses comparison between 2019 actuals and "2019 at 2021 loss rates", where the latter has been calculated applying, at country level, 2021 credit loss rates to
2019 merchandise volume. Volume growth impacts (~100m and ~300m) calculated applying, at country level, 2021 credit loss rates to the 2019-2021 volume growth.
Losses are a direct result of our expansion and the
increased volume of new consumers, rather than a
deterioration of the portfolio.
+45bn
Gross merchandise volume
growth since end of 2019
In the US, since end of 2019...
We massively increased
our number of users...
5x
10
New Markets
since end of 2019
2019
2021
Number of users
...while decreasing
credit losses by 60%.
-60%
2019 2021
Credit Losses
as % of GMVView entire presentation