Telia Company Results Presentation Deck

Our consumer strategy is strengthening CLV What we said - Single mobile -60% Convergence offerings* Reinvent customer experience Grow the number of convergent households Extend mobile leadership and monetize 5G Accelerate broadband leadership Increase brand consideration and preference * Mobile churn for customers on convergence offerings in Sweden Where we are now Sweden Impact on mobile churn Single mob - 16% - 9% Mob + -70% 5% Mob+BB BB +TV+VAS -8 Inspiring customers Finland ARPU uplift in Finland from 5G € +3.5 Connecting everyone Transforming to digital Norway Blended mobile churn 27% 24% 2019 2020 Customer satisfaction awards confirm CX progress - SKI, EPSI FMC and Family bundles driving churn reduction Converged households grew +6%, Sweden Life grew +13% Fiber customer base grew +8% to 1.9m IPTV customer base grew +5% to 1.4m Launched Eco Rating labelling to enable sustainable device choices d Delivering sustainably 19% 2021 18

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