Freshworks Investor Day Presentation Deck

Growth driven by 2 products at scale with growing average revenue per account (ARPA) CAGR 2019 to Q2-23 10% $4.6K 2019 $6.4K freshworks Q2-23 CS ARPA CAGR 2019 to Q2-23 19% $9.5K 2019 $17.5K Q2-23 IT ARPA CAGR 2019 to Q2-23 16% $5.4K 2019 $9.0K Q2-23 Overall ARPA ARPA Drivers • With smaller initial deal sizes for CS, ARPA growth primarily driven by expansion • IT ARPA growth primarily driven by larger initial deal sizes Ⓒ2023 Freshworks Inc. All rights reserved. 97

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