HSBC Investor Day Presentation Deck
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◆ Improved our digital registration journey
for our retail customers
Standardising and modernising our digital
platforms across brands
Simplifying our business to make banking easier for our customers
Our focus on simplifying our business...
◆ Simplified our terms and conditions,
reducing content and making language
simpler for customers.
◆ Digital, straight through onboarding
journey for our first direct customers
1. March and April 2022, vs. August 2021 to January 2022
Intro
2. April 2019 to March 2020 vs. April 2021 to March 2022
3. May YTD 2022 vs. 2021
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CMB
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WPB
...is delivering results for our customers
4
COO
Risk
Finance
27pt increase in our digital registration NPS,
since the launch of our new registration journeys¹
5pt increase in our mobile NPS from 2020 to
2021
24% increase in first direct new account
acquisitions²
83% increase in digital unsecured lending sales³
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