Overstock Results Presentation Deck

Brand Pillars: Easy Delivery and Support Our mission is to deliver predictable and efficient customer journeys Aim to resolve issues on first contact Customers prefer self-service options. overstock. "The person that assisted me was brilliant! She was informative, kind, patient with me..." "The agent from the customer care team did a great job understanding and resolving my issue quickly..." WINNER BEST OF STATE UTAH 2021 700 Forbes America's Best Mid-size Employers 2021 LOYALTY 360 The association for customer loyalty 21

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