Informatica Investor Day Presentation Deck
Track Record of Customer Experience Excellence
94%
Q3 '23 SUBSCRIPTION
RENEWAL RATE
"Outstanding Customer J.D.POWER
Service Experience"
Informatica
J.D.Power Certified
- 3 times in a row (2021, 2022, 2023)
5/5
RATING FROM
75% OF
CUSTOMERS¹
¹Based on transactional support case survey with a 20% response rate
55 4.7
NPS
CSAT
(CLOUD)
as of 2023
2021
CERTIFIED TECHNOLOGY
SERVICE & SUPPORT
J.D.POWER
2022
CERTIFIED ASSISTED
TECHNICAL SUPPORT
J.D.POWER
2023
CERTIFIED ASSISTED
TECHNICAL SUPPORT
Rated "Strong" for Support & Account Management by Gartner Vendor Rating (2022)
Peer Insights Customers' Choice for Data Integration and MDM (2022), Gartner
Star Award for Innovation in Digital Customer Experience (2023), TSIA
Star Award for Innovation in Customer Success (2020, 2022), TSIA
Star Award for Support Services Automation (2022), TSIA
Star Award for Customer Growth and Renewal (2022), TSIA
Global Rated Outstanding (2018, 2019), TSIA
#1 in Customer Loyalty 12 years in a row (2006-2017), TNS Kantar
#1 in Customer Experience (2017), TNS Kantar
E
11
100001
11 00
121View entire presentation