Lumen Investor Day Presentation Deck
Customer Views on
Network Solutions:
Hard to buy
Hard to manage
Hard to use
30
Source: Network Connectivity Buyer Survey (n=~1000 target customers).
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Lumen's NaaS Will Deliver
Step-Change Improvement
We talked to ~1,000 customers to ensure our NaaS fits their needs
Activate new features in a few clicks
>25% of customers surveyed want quicker provisioning
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Easily scale capacity up/down
>20% need to scale capacity up / down
>20% find expensive to scale capacity up / down
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Self-manage network through digital portal
>30% prefer managing network online vs. sales representative
>30% prefer self-management vs. a representative
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INNOVATE FOR GROWTH
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Enjoy highly reliable and secure connectivity
>40% would want improved quality of service and reliability
>45% look for improved security
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