#1PERSONALIZING THE GUEST & CUSTOMER EXPERIENCE MARK VONDRASEK | EVP & CHIEF COMMERCIAL OFFICER HYATT LA ZAMBRA, SPAIN#2GRAND PARK HYATTⓇ HYATTⓇ WORLD OF HYATT TIMELESS COLLECTION HYATT REGENCY® HYATT HRC HYATT RESIDENCE CLUB BOUNDLESS COLLECTION M/RAVAL. Alila. andaz, THOMPSON® DREAM HOTELS Z HYATT ZIVAⓇ HYATT z ZOETRYⓇ HYATT ZILARA® WELLNESS & SPA RESORTS HOTELS SECRETSⓇ Resorts & Spas HYATT CENTRIC INCLUSIVE COLLECTION HYATT PLACE® Caption® BY HYATT H HYATT house® breathless RESORTS & SPAS DREAMS® Resorts & Spas HYATT vivid HOTELS & RESORTS H HYATT studios Ur Cove by HYATT 逸扉酒店 INDEPENDENT COLLECTION B BY HYATT DESTINATION BY HYATT® jd BY HYATTⓇ ALUA HOTELS & RESORTS® SUNSCAPE® RESORTS & SPAS 2#3WE'RE BUILDING FROM A POSITION OF STRENGTH MEMBER GROWTH AND LOYALTY PENETRATION VS 2017 +2.6X +1200BPS DIRECT CHANNEL VS 2019 +310BPS 2017 2022 2017 2022 2019 2022 System-Wide System-Wide ALILA VILLAS ULUWATU, INDONESIA HYATT Figures based on and calculated from each respective fiscal year end. Market share data sourced from Smith Travel Research as of December 2022. MARKET SHARE VS 2019 +220BPS 2019 2022 System-Wide#4SCALE AFFORDS INCREASED INVESTMENT $22B Our system is expected to generate $22B in revenue in 2023 +44% Increase in spend on behalf of our hotels expected in 2023, relative to 2019 (excludes World of Hyatt and ALG) THOMPSON ZIHUATANEJO, MEXICO HYATT Increase in spend represents contributions into Commercial Services funds and does not include Apple Leisure Group properties. The Company's long-term outlook is based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these assumptions, the Company's expectations may change. There can be no assurance that the Company will achieve these results.#5O INSIGHTS SHAPING OUR WORK Changes in Why & How We Travel Care for the People I Care About Wellbeing & Sustainability Passions HYATT ANDAZ AMSTERDAM PRINSENGRACHT, NETHERLANDS Familiar, Flexible & Secure Technology 5#6KEY AREAS OF FOCUS 1 Harnessing Value from Our Growth 2 Redefining HYATT Loyalty 4 Reimagining Sales, Meetings & Events GRAND HYATT AMMAN, JORDAN 3 Commercializing Wellbeing & Ancillary Offerings 5 Elevating Our Digital & Technology Platforms 6#7HARNESSING VALUE FROM GROWTH HYATT + ALG + LINDNER ○ MR & MRS SMITH Ireland Turku Bergen Oslo Stockholm Helsinki Saint Estonia Petersburg Gothenburg SCOT North Sea Denmark United King on Latvia Lithuania Belarus Tver N Berlin Poland German Belgium Frankfurt echia Voronezh Kharkiv Ukraine Slovakia Nantes Franc Swit Austria Hungary Moldova Slenia RoQania Rostov-on-Do Krasnodar Bordeaux Oviedo Bosnia and Orzegovina Skopje lgaria G Orcelona Samsun Spain Istanbul Albania Valencia Naples Portugal Greece Turkey Sevillo Algiers Tunis Antalya Adana Oran HYATT On April 28, 2023 Hyatt announced an agreement to acquire Mr & Mrs Smith; the transaction is anticipated to close in Q2 2023. The Company's long-term outlook are based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these assumptions, the Company expectations may change. There can be no assurance that the Company will achieve these results. Syria Tunisia#8HYATT REGENCY ARRIVE WHERE YOU WANT TO BE FIND Hyatt Regency Ki Sama maand LEARN MORE jo BY HYATT bonsore WARDED. TO BE With Explore someplace new Nothing says "possibility" like " exploring a brand-new hotel and the sights and experiences around it. Earn 500 Bonus Points for qualifying nights at new hotels during specified offer periods. And don't forget: qualifying nights count towards earning tier status, OPEN NEW DOORS BONUS RNEYS REDEFINING Stay spired Leavarded Register by November 15 and sbtween September 15 and December 20, 2022. LOYALTY double a Journeys, y it 1.100+ hor de. Plus, a qualifyi ve Collection tels ar esorts. R ster November 15, 2022, and then complete your stays before December 20, 2022. INCLUSIVE COLLECTION ZOETRY SECRETS DREAMS vived SUNSCAPE VATE "Resorts are joining World of Hyatt in phases. Learn more at hyatt.com/new f 5 D Manage Preferences | Unsubscribe | Viewin Browser Wherever you go, get business done at Hyatt Place Secrets Maroma Beach Riviera Cancun, Mexico WORLD OF HYATT. Newsweek "America's Best Loyalty Program" Learn More Thompson Hotels Thompson Hotels creates space for the culturally curious, where the conversation is lively and experiences say something important. #CultureLives Here WORLD OF HYATT ☑ Book Now My Account Customer Service Earn 20% back in Bonus Points on qualifying unique journeys through Hyatt's Independent Collection brands. MEMBER XX.XXX Points WORLD OF HYATT IB SEEK THE UNIQUE LEARN MORE DESTINATION BY HYATT jd BEATT B Experience deliciousness around the world when you earn while dining with World of Hyatt. By Traveler @livelikeitsthewknd The Seabird Resort, Oceanside, California Destination by Hyatt Activity Keep earning a free night for every 5 new brands ent Points COMING Henty Book Now MyAccount I Customer Service GRAND HYATT WORLD OF HYATT Bonus Points at Hyatt Place WORLD OF BYAIL YOUR LACE HYATT PLACE BUSINESS WORLD YOUR SPACE GRAND HYATT Spend $300 or more, get $60 back Expires 12/15/22. See complete offer terms below. RIATE VISA VIND 9. BATT HYATT house YOUR REWARDS Whether you're staying for a couple of nights at a Hyatt Place hotel or WORLD OF HYATT. nerdwallet. "Best Hotel Rewards Program" TIMELESS COLLECTION WORLD OF HYATT GRAND HYATT HYATT HYATT FRC 田 H UrCove www ANRA BOUNDLESS COLLECTION MIRAVAL ALLA ANNE HVATT CENTRIC Caption INDEPENDENT COLLECTION DREAMS® Resorts & Spas Live Your Dream Vacation WORLD OF HYATT. Activate this Offer A COLLECTION WITH 3 UNIQUE JOURNEYS B Hôtel du Louvre, Paris, France | The Unbound Collection by Hyatt INTRODUCING T 1109 BY HYATT NOT SOME BASIC HOTEL#9BUILDING ON MOMENTUM IN LOYALTY WORLD OF HYATT MEMBER VALUE Stay +46% More more stays in a year than profiled non-members 90% of member room nights are booked direct Spend +73% More average spend per year than profiled non-members 1 = 40 1 Globalist = the revenue value of 40 non-members FUJI SPEEDWAY HOTEL, JAPAN HYATT The Company's long-term outlook is based on a number of assumptions that are subject to change and many of which are outside the control of the Company. If actual results vary from these assumptions, the Company's expectations may change There can be no assurance that the Company will achieve these results. 10#10DIFFERENTIATED BENEFITS FROM STRATEGIC ALLIANCES American Airlines FIND CHASE headspace HYATT PÁRISI UDVAR HOTEL BUDAPEST, HUNGARY 11#11HOTEL SOPHIA BARCELONA, SPAIN Globalist "This is simply an awesome benefit. I used it recently for my brother...I love being able to treat my close friends and family to something special." Travel Advisor "I love this idea as relates to Hyatt because they're, of course, all about care. No one else is doing this in their loyalty program. This is a big differentiator." Corporate Decision Maker "I think that it is something that is unparalleled in the industry. Something like this sets one brand apart." A UNIQUE TIME AND OPPORTUNITY TO SHAPE WHAT LOYALTY MEANS IN HOSPITALITY FA FOR GUESTS AND CUSTOMERS WITH GUEST OF HONOR HYATT 12#12[VIDEO] HYATT#13COMMERCIALIZING WELLBEING & ANCILLARY OFFERINGS HYATT ANDAZ COSTA RICA RESORT AT PENINSULA PAPAGAYO, COSTA RICA#14ICONIC EXPERIENCES OFFERED AT SCALE M/RAVAL SIGNATURE EXPERIENCES 150+ wellbeing experiences globally inspired by the hospitality brand leader in wellbeing headspace Targeted global alliances with exclusive collaborations + Together FIND by Hyatt Branded, scaled & infused across the guest journey HYATT MIRAVAL BERKSHIRES RESORT AND SPA, MASSACHUSETTS 16#15[VIDEO] HYATT#16COMMERCIALIZING AT SCALE HYALT WORLD OF HYATT HYATT REGENCY ARUBA RESORT SPA AND CASINO HYATT REGENCY" LOCATIONS ~ BOOK OVERVIEW 19#17REIMAGINING SALES, MEETINGS & EVENTS HYATT 20 20#18BUILDING ON MOMENTUM IN SALES, MEETINGS & EVENTS From 2019 to 2022 we grew market share in 90% of our top 10 corporate accounts GROUP MARKET SHARE +510BPS HYATT PRIVÉ SALES GROWTH +116% ANDAZ LONDON LIVERPOOL STREET, UNITED KINGDOM HYATT 2019 2022 Figures as of each respective fiscal year end. Group Market Share per Smith Travel Research as of December 2019 and 2023, respectively. 2019 2022 21#19HYATT REIMAGINING SALES, MEETINGS & EVENTS .COM hyatt.com/events Redesign Strengthening Hyatt Privé & Leverage Extending World of Hyatt Benefits to Customers Together by Hyatt: Wellbeing & Sustainability 22 22#20[VIDEO] HYATT#21ELEVATING OUR DIGITAL & TECHNOLOGY PLATFORMS HYATT d ANDAZ SCOTTSDALE RESORT & BUNGALOWS Escape to Modern Luxury at our Scottsdale Resort and Spa 25#22B @ BUILDING ON MOMENTUM IN DIGITAL 20 MONTHS OF DIGITAL DIRECT OUTPERFORMING OTA's DIRECT CHANNEL VS 2019 +310BPS THOMPSON ATLANTA BUCKHEAD, GEORGIA +5% CLICK TO BOOK 40% LOWER BOUNCE ON NEW PROPERTY SITES HYATT Figures as of each respective fiscal year end. 2019 2022 System-Wide 26#23ELEVATING OUR DIGITAL PLATFORMS PERSONALIZATION Scottsdale Arizona Luxury Rex HYATT hyatt.com/en-US/hotel/arizona/andaz-acoltsdale-resort-and-bungalows/phaz ANDAZ SCOTTSDALE RESORT & BUNGALOWS ANDAZ COVID-19 Travel Updates: Learn about our recent changes Sign In or Join BOOK NOW DISCOVERY SEARCH ALL INCLUSIVE Q Cancun, Mexico 28 Results Hyatt Ziva Riviera Cancun 4(416) 18.4 mi Rates from $340 Avg/Night HOTEL WEBSITE VIEW RATES Secrets The Vine Cancun 7.2 mi HO ALL INCLUSIVE, ADULTS ONLY Z ALL INCLUSIVE, ADULTS ONLY Rates from: $484 Avg/Night HOTEL WEBSITE VIEW RATES Hyatt Zilara Cancun 45 (4471) 6.8 mi © 19 HO Rates from $604 Avg/Night HOTEL WEBSITE VIEW RATES ALL INCLUSIVE, ADULTS ONLY Breathless Cancún Soul Resort & Spa ?019 HO Rates from $401 Avg/Night Filter & Sort alladolid Nuevo Mon, Apr 3- Tue, Apr 4 & 1 Room, 1 Guest EDIT Moctezuma El Díaz Leona Vicario Rancho Oasis de Paz Francisco May $483 Los Mariachis Los Laureles El Edén Penjamo Aqui Estoy Map Punta Sam Costa Mujeres $464 $836 Cancún Chalchospa $401 $612 $604 ZONE ours Acuáticos $484 velArt Museum Alfredo Hermano Martinez V. Bonfil $287 Mi Ranchito El day Lointas Band Orenda La lala H Leona Vicario $548 Vallarta San Lorenzo San Eduardo $415 HOTEL WEBSITE VIEW RATES San Martiniano $340 5437 eos PUNTA NIZUC 27#24ELEVATING OUR TECHNOLOGY PLATFORMS $ PROFIT- OPTIMIZED Revenue Management System BEST- IN-CLASS Central Reservations System SPEED-TO- MARKET Integration Capabilities HYATT ALILA MANGGIS, INDONESIA 28#25KEY AREAS OF FOCUS HYATT Bergen Oslo B Gothenburg SCOT North Sea Denmark United Kind Irelan Turku Stockholm Helsinki Saint Estonia Latvia Lithuania Belarus Petersburg Tver ZOETRY FIND Berlin Poland German HARNESS VALUE FROM GROWTH echia Voronez Kharkiv Ukraine Slovakia Rostov-on dova M Krasnoda HYATT Rabat Bosnia and zegovina lgaria Skopi rcelona Spain Albania Valer Naple Algiers Tunisia LEARN MORE WORLD OF HYATT. YOUR LACE SPACE BONUS JOURNEYS STAT INSPIRES A SENARDED Dican a REDEFINE LOYALTY Thomas Thompso sace for the curely curious, then t way and saving ota say YOUR REWARDS ALUA Istanbul Samsun Turkey Inyatt egency Antalya Adana Cyprus Syria Spend $300 ar maro, get 300 back Fow 7149 SEEN THE UNIQUE COMMERCIALIZE WELLBEING & ANCILLARY d make it go faster so in 5: on app/watch 0:03 / 0:33 Caption NOT SOME HYATT BASIC HOTEL H | COLLECTUEN SEITH UNIQUE JOURNEYN DREAMS GRAND HYATT GRAND VATT Spend $300 or more, g $60 back Live Your Braem Vocation REIMAGINE SALES, MEETINGS & EVENTS ELEVATE DIGITAL Z & TECHNOLOGYUNGALOWS Discover Somewhere New Escape to Modern Luxury at our Scottsdale Resort 20 29