#1JANE FRASER CHIEF EXECUTIVE OFFICER, CITI citi#2citi 20 INVESTOR DAY PROPRIETARY AND PROTECTED INFORMATION. MAY NOT BE COPIED, SHARED OR DISTRIBUTED WITHOUT CITIGROUP WRITTEN CONSENT. O2022 CITIGROUP INC.#3The Path to Improved Performance citi Improve Business Mix, Leverage Synergies, Deliver Growth Modernize Our Bank Create a Winning Culture 20 citi#4Be the preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in our home market 20 citi#55 Leading with Our Core Competitive Advantage 20 Network SEAMLESS DIFFERENTIATED Mindset CONNECTED ADAPTABLE Bank 92% of the Fortune 500 85% of network revenue comes from MNCs that operate beyond the top 60 GDP countries 2x revenue from clients operating in over 10 countries citi#6The Power of Our Network Comes Alive in India 20 Note: All footnotes are presented on Slide 22. 6 Bank 30% of multinationals operating in India¹ Hold nearly 30% of foreign investment assets² Relationships with 40% of India's unicorns³ citi#7FOCUSED STRATEGY 20 Services 5 Core Interconnected Businesses Markets Banking Global Wealth Management U.S. Personal Banking Note: All footnotes are presented on Slide 22. citi#8FOCUSED STRATEGY . Drives network value Services Treasury and Trade Solutions Securities Services • +$300B wallet; sticky relationships Invest for continued leadership; grow with new client segments #1 in Treasury and Trade Solutions¹ #4 in Securities Services? KEY PERFORMANCE INDICATORS Treasury and Trade Solutions Average Deposits • USD Clearing Volume³ Cross-Border Transaction Value4 Note: All footnotes are presented on Slide 22. 8 20 Securities Services • Assets Under Custody / Assets Under Administration5 Deposits citi#9FOCUSED STRATEGY Markets Fixed Income Equities • Maintain leadership in top FICC franchise; continue to grow Equities . • Emphasize profitability Maximize linkages across ICG #4 in Markets¹ #2 in Fixed Income? #5 in Equities³ KEY PERFORMANCE INDICATORS • Revenue / RWA Fixed Income Wallet Share Equities Wallet Share Note: All footnotes are presented on Slide 22. 9 20 citi#10FOCUSED STRATEGY Banking Investment Banking Corporate Banking Commercial Banking #5 in Investment Banking . • High-returning, capital-light Investment Banking business; elite Corporate Bank • Extend growth momentum with focus on new economy companies Grow the Commercial Bank 20 Note: All footnotes are presented on Slide 23. 10 KEY PERFORMANCE INDICATORS M&A Wallet Share • ECM Wallet Share DCM Wallet Share citi#11FOCUSED STRATEGY Global Wealth Management Citi Private Bank Wealth Management #5 in Private Banking' #3 in Asia Wealth² . • Strong foundation; differentiated international business • Leverage existing leadership position in the Private Bank and Asia Wealth ● Scale to focus on full wealth spectrum KEY PERFORMANCE INDICATORS • Client Assets³ Deposits Loans Note: All footnotes are presented on Slide 23. 11 20 citi#12FOCUSED STRATEGY U.S. Personal Banking Branded Cards Retail Services Retail Banking . ● ● Refocused strategy; clear-eyed about value drivers Serves ~72 million customers • Affluent retail clients that feed Wealth business 20 #2 in U.S. Cards' Highest deposits per branch² KEY PERFORMANCE INDICATORS Card loans Deposits Note: All footnotes are presented on Slide 23. 12 citi#1313 Stronger Synergies INSTITUTIONAL CLIENTS GROUP Services Markets citi Banking U.S.Personal Banking Global Wealth Management 20 PERSONAL BANKING AND WEALTH MANAGEMENT citi#14Improved Business Mix ROTCE1 ACCELERATED GROWTH 20 CCB3 Services Wealth TARGETED SHARE GAINS Banking Markets U.S. Personal Banking Note: All footnotes are presented on Slide 23. 14 Revenue Growth CAGR = Scale Tangible Common Equity² citi#1515 Defining Our Ambition Lean into Citi's uniquely global network Grow the Commercial Bank Scale in Wealth Target share gains in Banking, Markets and U.S. Personal Banking 20 citi#16Building a Modern, Efficient and Simpler Bank RISK AND CONTROLS Prioritizing and investing in safety and soundness Addressing root causes OPERATING MODEL • Automating and digitizing Delivering scale and speed ORGANIZATIONAL STRUCTURE • Committing to become a leaner and flatter firm Pacing our changes with divestitures and Transformation efforts 16 GE citi#1717 Creating a Winning Team and Culture Accountability EXCELLENCE -Caliber Talent Rigor Empathy 20 citi#18Significant Progress in Year One STRATEGY ✓ Completed Strategic Refresh ✓ Integrated Wealth businesses Focused on 5 core, interconnected businesses Announced Asia consumer exits with a clear path in 8 countries ✓ Announced exit of Mexico consumer, small business and middle-market banking operations TRANSFORMATION Established 6 major programs to drive planning and execution ✓ Submitted plans to regulators ✓ Progressing efforts to strengthen risk and controls and modernize operating model 20 CULTURE AND TALENT ✓ Brought in external talent and elevated leaders to new roles ✓ Enhanced culture of accountability ✓ Adjusted compensation plans to be more aligned with shareholders ✓ Met our diversity representation goals; building on prior work 18 citi#19Our Path to Improved Returns SHORT-TERM 20 LONG-TERM EXECUTE AND INVEST Ramp up of execution against Transformation milestones • Investment-driven revenue growth Top-line benefits from macro factors Continued investments in front office, technology and digital Rigorous tracking of progress Lay the Foundation Note: All footnotes are presented on Slide 23. 19 DELIVER MEDIUM-TERM TARGETS Mix begins to shift towards higher returning businesses (Services, CCB1 and Wealth) • Transformation efficiencies begin to materialize • Improved returns • • LONGER-TERM Further revenue growth from investments Normalization of expenses will start to self-fund investments Higher returns • Simpler organization ~11-12% ROTCE2 Longer-term Benefits Materialize cíti#20citi 20 INVESTOR DAY PROPRIETARY AND PROTECTED INFORMATION. MAY NOT BE COPIED, SHARED OR DISTRIBUTED WITHOUT CITIGROUP WRITTEN CONSENT. O2022 CITIGROUP INC.#21Forward-looking Statements 20 Certain statements in this presentation are "forward-looking statements" within the Private Securities Litigation Reform Act of 1995, including statements made orally by Citi's management. Such statements may be identified by words such as believe, expect, anticipate, intend, estimate, may increase, may fluctuate, target, illustrative and similar expressions or future or conditional verbs such as will, should, would and could. These statements are based on management's current expectations and are subject to uncertainty and changes in circumstances. These statements are not guarantees of future results or occurrences. Actual results and capital and other financial condition may differ materially from those included in these statements due to a variety of factors, including, among others: the efficacy of Citi's business strategies and execution of those strategies, such as those relating to its growth, investment, efficiency and capital optimization initiatives; governmental or regulatory requirements, actions or approvals; macroeconomic and other challenges and uncertainties, such as those related to the COVID-19 pandemic, inflationary pressures and the level of interest rates; the precautionary statements included in this presentation; and those contained in Citigroup's filings with the U.S. Securities and Exchange Commission, including without limitation the "Risk Factors" section of Citigroup's 2021 Form 10-K. Any forward-looking statements made by or on behalf of Citigroup speak only as to the date they are made, and Citi does not undertake to update forward-looking statements to reflect the impact of circumstances or events that arise after the date the forward-looking statements were made. 21 citi#22Footnotes Slide 6 1. Source: https://www.corporate-cases.com/2021/07/number-of-foreign-companies-in-india.html. There are 4,162 foreign companies registered in India out of which 3,323 are in active status as per Ministry of Corporate Affairs (MCA). Citi has relationship with over 1,000+ these 3,323 companies. 2. Source: NSDL FPI Monitor for market flows (https://www.fpi.nsdl.co.in/web/Reports/Reports Listing.aspx) 3. Source: https://www.ventureintelligence.com/Indian-Unicorn-Tracker.php. Total 91 Unicorns, out of which 37 bank with Citi India. Slide 7 Note: Reflects Citi's management reporting changes and revised financial reporting structures, effective as of the first quarter of 2022. For additional information about these changes, see Citi's Current Report on Form 8-K filed with the SEC on March 1, 2022 and Citi's 2021 Form 10-K filed with the SEC on February 25, 2022. Slide 8 20 1. Source: Coalition Greenwich. As of December 31, 2021, preliminary results. Results are based upon Citi's internal product offering taxonomy and Citi's internal revenues, ICG Client Segment. Peer Group includes BAC, BARC, BNP, DB, HSBC, JPM, SG, SCB and WFC. 2. Source: Coalition Greenwich. As of December 31, 2021, preliminary results. Results are based upon Citi's internal product offering taxonomy and Citi's internal revenues. Peer Group includes BAC, BBH, BNP, BNY, CACEIS, DB, HSBC, JPM, NT, RBC, SCB, SG and ST 3. US Dollar Clearing Volume is defined as the number of USD Clearing Payment instructions processed by Citi on behalf of US and foreign-domiciled entities (primarily Financial Institutions). Amounts in the table are stated in millions of payment instructions processed. 4. Cross-Border Transaction Value is defined as the total value of cross-border FX Payments processed through Citi's proprietary Worldlink and Cross-Border Funds Transfer platforms. Includes payments from Consumer, Corporate, Financial Institution and Public Sector clients. 5. Securities Services and Issuer Services managed $24.0 trillion in assets under custody and administration at December 31, 2021, of which Citi provides both custody and administrative services to certain clients related to $1.9 trillion of such assets. Slide 9 1. Source: Externally Reported Earnings. As of December 31, 2021, preliminary results. Represents Fixed Income and Equity Markets revenues. Results are based upon Citi's internal product offering taxonomy and Citi's internal revenues. Peer group includes: BAC, BARC, BNP, CS, DB, GS, JPM, MS and UBS. 2. Source: Externally Reported Earnings. As of December 31, 2021, preliminary results. Represents Fixed Income revenues. Results are based upon Citi's internal product offering taxonomy and Citi's internal revenues. Peer group includes: BAC, BARC, BNP, CS, DB, GS, JPM, MS and UBS. 3. Source: Externally Reported Earnings. As of December 31, 2021, preliminary results. Represents Equity Markets revenues. Results are based upon Citi's internal product offering taxonomy and Citi's internal revenues. Peer group includes: BAC, BARC, BNP, CS, DB, GS, JPM, MS and UBS. 22 citi#23Footnotes (continued) Slide 10 1. Source: Based on wallet share data per Dealogic as of Feb 23, 2022. Slide 11 1. Source: Tricumen, an intelligence provider for financial services; benchmarking in $25MM+ wealth band, 2020. 2. Source: Tricumen, an intelligence provider for financial services; benchmarking in $200K to $10MM wealth band, 2020. 3. Client Assets include AUMS, deposits and trust and custody assets. Slide 12 1. Based on End of Period Loans as of December 31, 2021. Includes Citi Branded Cards and Citi Retail Services. 2. Source: FDIC and other regulatory filings. Based on Citi's internal definition of deposits, which excludes commercial deposits. Nationwide deposits divided by total branches. Citi includes branch-driven consumer wealth deposits reported under Global Wealth Management. Slide 14 1. Return on Tangible Common Equity (ROTCE) is a non-GAAP financial measure. ROTCE represents annualized net income available to common shareholders as a percentage of average TCE. 2. Tangible Common Equity (TCE) is a non-GAAP financial measure. TCE is defined as common stockholders' equity less goodwill and identifiable intangible assets (other than mortgage servicing rights (MSRs)). 3. Citi Commercial Bank (CCB) is not an Operating Segment or Reporting Unit. The CCB Financial metrics represent Citi's business with mid-sized companies across our product suite. Financial results from this client group are embedded in the ICG's various products, including Services, Banking and Markets. Slide 19 1. Citi Commercial Bank (CCB) is not an Operating Segment or Reporting Unit. The CCB Financial metrics represent Citi's business with mid-sized companies across our product suite. Financial results from this client group are embedded in the ICG's various products, including Services, Banking and Markets. 2. Return on Tangible Common Equity (ROTCE) is a non-GAAP financial measure. ROTCE represents annualized net income available to common shareholders as a percentage of average TCE. 23 20 citi