#1Central Plaza Hotel Public Company Limited - CENTEL Q3/20 Presentation CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP#2Agenda • CENTEL business overview • Hotel business overview • Food business overview • CAPEX and guidance 2020 • Appendix CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP#3CENTEL overview 9M20 Thailand dominant revenue Total Revenue Contribution 9M20 CENTEL shareholding structure Maldives 4% Bangkok 32% Total Revenue THB 10.0 bn Upcountry 36.8% yoy 64% EBITDA Contribution 9M20 Food, 102% EBITDA 52.4% yoy THB 1.5bn (EBITDA 15.2% Margin) Hotel, -2% CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Retails 20.7% Chirathivat family 61.9% 1.35 billion shares issued and paid-up Foreign institution 8.0% Local institution 9.4% As of September 2020 Hotel : 6 brands CENTARA CENTARA Food: 18 brands centra by CENTARA GRAND Upper Upscale โอโตยะ KFC 大户屋 mister Auntie Anne's OOTOYA Donut Jp Bo Upscale Midscale ちゃぶ屋とんこつらぁ麺 CHABUTON- THA TERRACE -Freshly Babed COLD STONE ชาบูตง ราเมน TOUCH OF THAI — COSI Centere EREA MENY AGAL: CENTARA RESERVE (RePPER) BOUTIQUE COLLECTION Whos Affordable Lifestyle Upper Upscale/ Luxury AROI Upscale CENTEL overview เปปเปอร์ ลับป 吉野家 天丼てんや YOSHINOYA Suki House Joint Ventures' Brands EVERY KÓWLUNE FOOOD Care SALAD AMOZON FACTORY Page 3 เท จะ#4Hotel business overview#5Thailand tourism overview Q3/20 CENTARA HOTELS & RESORTS Unit: million 7% 6% 1% Thailand number of tourist arrivals No. of tourist arrivals -Growth yoy -38% 9.0 9.7 10.3 6.7 Q2/19 CRG CENTRAL RESTAURANTS GROUP Q3/19 Q4/19 Source: Ministry of Tourism and Sport 4% Ban international flights to Thailand due to the pandemic crisis since late April. 29.5 -77% -100% -100% 6.7 Q1/20 Q2/20 Q3/20 9M19 9M20 Hotel Business Overview Page 5#6Thailand tourism overview 9M20 Top 15 - International Tourist Contribution 9M20 Singapore Vietnam 2% 2% Hong Kong USA Cambodia 3% 2% UK 3% 2% Germany. 3% France 4% Korea 4% India 4% Japan 320,098 5% Laos 380,899 6% (Unit: Person) Source: Ministry of Tourism and Sport CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Others 23% having international arrivals to Thailand only 3 months since beginning of year China 1,247,564 19% Top 10 - International Tourist Arrivals decrease (%) - 9M20 || !||||||| -40% -58% -62% -69% Russia 586,990 9% -85% -79% Malaysia 619,400 9% -72% China -76% Malaysia Russia Laos -82% -81% Japan India Korea France Hotel Business Overview Germany UK Page 6#7Maldives tourism overview Q3/20 Unit: persons resumed welcoming tourists since July 15,2020 Number of tourist arrivals and occupancy rate (yoy) No. of arrivals % Occupancy 57% 54% 62% 59% 0% % Growth yoy 24% 10% 12% 21% 451,197 379,611 389,101 382,760 CENTARA HOTELS & RESORTS 95% 62% 16% 1,251,690 68% 401,679 100% 18,919 * * Q2/19 Q3/19 Q4/19 Q1/20 Q2/20 Q3/20* 9M19 9M20* Source: Ministry of Tourism, Republic of Maldives * No official information of average industry's occupancy in Q3/20 and 9M20 CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview Page 7#8Thailand tourism overview 9M20 Top 15 - International Tourist Contribution 9M20 Singapore Vietnam 2% 2% Hong Kong USA Cambodia 3% 2% UK 3% 2% Germany. 3% France 4% Korea 4% India 4% Japan 320,098 5% Laos 380,899 6% (Unit: Person) Source: Ministry of Tourism and Sport CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Others 23% China 1,247,564 19% having international arrivals to Thailand only 3 months since beginning of year Top 10 - International Tourist Arrivals decrease (%) - 9M20 ||||||||| -40% -58% -62% -69% Russia 586,990 9% -85% -79% Malaysia 619,400 9% -72% China -76% Malaysia Russia -82% Laos -81% Japan India Korea France Germany UK Hotel Business Overview Page 8#9- Hotel portfolio – 17,146 rooms Newly opened 2 managed hotels in Q3/20 Number of hotels Number of rooms In operation Pipeline In operation Pipeline Grand Thailand Overseas Total Thailand Overseas Total Thailand Overseas Total Thailand Overseas Total total Owned 16 2 18 1 4 5 23 Owned Managed 20 5 25 10 23 33 58 Managed Total 36 7 43 11 27 38 81 Total 4,205 2,594 6,799 252 4,457 147 857 3,451 1,856 1,109 7,908 2,003 Grand total 1,432 1,579 6,036 5,803 7,659 11,110 7,235 9,238 17,146 As of September 2020 In operation by rooms 86% Thailand 56% Owned CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Total portfolio by rooms 51% Thailand 35% Owned Hotel Business Overview Page 9#10Centra by Centara Cha Am Beach Resort Hua Hin newly opened on July 24, 2020 Number of rooms Category Location CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Facilities 190 Midscale - beachfront resort A 20-minute drive from the popular Hua Hin night market and only a 15-minute drive from Hua Hin airport. • A large swimming pool A lap swimming pool • Kids' pool • CENFIT Fitness Centre CENSE by Spa Cenvaree Meeting rooms • Nemo Kids Club • All-day dining restaurant • • • Disabled-friendly hotel rooms In-room dining Car park Page 10#11Muscat Dunes Hotel managed by Centara Number of rooms Category Location 71 Economy Located in the heart of Muscat City, Oman the hotel is 10 - 15 minutes away from Muscat International airport and very close to Muscat Grand Mosque. • . The outdoor pool Business centre The banquet All-day dining restaurant The gym Facilities • CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Newly opened on September 1, 2020 Page 11#12Pipeline - 9,238 rooms Summary of pipeline 2020E-2024E AEC, Middle East and Indian Ocean Number of rooms by region # of rooms Owned Managed Total Year 2021E 2022E | 2023E 2020E 2021E 2022E 2023E 2024E East Asia Bali 210 210 Japan and China 1,111 keys Cambodia 240 240 China 300 296 596 West Asia Dubai 607 607 Turkey 449 keys Japan 515 515 Laos 100 266 260 626 Southeast Maldives 310 231 541 Asia Bali, Cambodia, Laos, Myanmar Vietnam and Thailand 5,769 keys Myanmar 172 60 200 432 Qatar 761 761 South Asia Turkey 449 449 Maldives 541 keys Thailand 147 142 79 540 245 850 2,003 Middle Vietnam 984 1,274 2,258 East Total Rooms 607 147 825 142 2,545 2,440 541 1,991 9,238 Dubai and Qatar 1,368 keys Total Hotels 1 1 3 1 9 9 3 11 38 As of September 2020 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview Page 12#13Hotels: Q3/20 Operating status 11 opening own hotels Own hotels # of Rooms Location 1 Centara Grand at Central World 512 Thailand 2 Centara Grand Beach Resort & Villas Hua Hin 251 Thailand 3 Centara Grand Mirage Beach Resort, Pattaya 555 Thailand 4 Centara Grand at Central Plaza Ladprao Bangkok 565 Thailand 5 Centara Grand Beach Resort & Villas Krabi 192 Thailand 6 Centara Hotel Hat Yai 248 Thailand 7 Centara Villas Samui 102 Thailand 8 Centra by Centara Hotel Mae Sot 120 Thailand 6 Centara Villas Phuket* 72 Thailand 10 Centra by Centara Government Complex Hotel & Convention Centre Cheang Watthana 212 Thailand 11 COSI Pattaya Wong Amat Beach 282 Thailand Total 3,111 * Re-closed from October 1st CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 13#14Hotels: Q3/20 Operating status (1/2) 16 opening managed hotels Managed hotels 1 Centara Koh Chang Tropicana Resort # of Rooms Country 157 Thailand 2 Centara Chaan Talay Resort & Villas Trat 44 Thailand 3 Centara Q Resort Rayong 41 Thailand 4 Centara Sonrisa Residences & Suites Sriracha 145 Thailand 5 Centara Hotel & Convention Centre Udon Thani 259 Thailand 6 Centara Azure Hotel Pattaya 96 Thailand 7 Centara Pattaya Hotel 152 Thailand 8 Centara Watergate Pavillion Hotel Bangkok 281 Thailand 9 Centara Ceysands Resort & Spa Srilanka 165 Sri Lanka 10 Centara Muscat Hotel 152 Oman 11 Centara West Bay Residences & Suites Doha 265 12 Khum Phaya Resort & Spa, Centara Boutique Collection 87 Qatar Thailand 13 Centra by Centara Phu Pano Resort Krabi 158 Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 14#15Hotels: Q3/20 Operating status (2/2) 16 opening managed hotels Managed hotels 14 Centra by Centara Maris Resort Jomtien 15 Centra by Centara Cha Am Beach Resort Hua Hin - Newly opened 16 Muscat Dunes Hotel by Centara - Newly opened Total # of Rooms Country 282 Thailand 190 Thailand 71 Oman 2,545 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 15#16Own hotels re-open in October - December Managed hotels 1 Centara Grand Beach Resort Phuket 2 Centara Ras Fushi Resort & Spa Maldives 3 Centara Grand Resort and Spa Maldives CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP # of Rooms Country 262 Thailand 140 Maldives 112 Maldives Page 16#17Hotel performance 1,882 Q3/20 rely on domestic travelers Unit: THB mn Total Revenue EBITDA 6,639 73% 75% 63% 64% 2,485 2,164 2,410 446 500 475 217% 190% 118% 102% -32 -520 -403 -399 Q3/19 Q3/20 (Not adopted TFRS 9 & Q3/20 (Adopted 9M19 9M20 (Not TFRS 9 & 16) adopted TFRS 9 & 9M20 (Adopted TFRS 9 & 16) 16) 16) EBITDA margin 24% -104% -85% 33% -16% -1% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Hotel Business Overview Page 17#18Total own portfolio 74.7% 20.1% 54.6% Q3/20 (organic) RevPar -80.6% yoy I Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 77.0% 74.7% 76.8% 49.4% 27.6% 54.2% 20.5% 27.9% 48.9% 0.5% 4,519 4,497 30.6% 3,825 3,479 2,858 2,654 81.3% 533 Q3/19 Q3/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP All hotels 1.3% 4,507 4,566 29.2% 3,825 3,463 64.4% 2,858 2,709 80.6% 1,239 63.2% 1,274 554 9M19 9M20 Q3/19 Q3/20 9M19 9M20 Excluding Centara Grand Samui and Cosi Pattaya Wong Amat Beach Hotel Business Overview Page 18#19Thailand portfolio 74.6% 53.2% 21.4% 13.1% 3,053 2,654 2,276 75.0% 568 Q3/19 Q3/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Q3/20 (organic) RevPar -73.9% yoy Average Room Rate (ARR) 76.6% Revenue Per Available Room (RevPar) 74.6% © Occupancy (OCC) 76.4% All hotels 48,8% 27.8% 21.9% 52.7% 0.8% 11.3% 3,654 3,685 3,053 2,798 63.4% 2,709 2,276 73.9% 1,025 593 9M19 9M20 Q3/19 Q3/20 48.2% 28.2% 3.5% 3,617 3,742 2,764 61.8% 1,055 9M19 9M20 Excluding Centara Grand Samui and Cosi Pattaya Wong Amat Beach Hotel Business Overview Page 19#20Bangkok portfolio Q3/20 RevPar -74.7% yoy Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 78.3% 78.5% 29.2% 49.1% 51.1% 27.4% 22.2% 32.2% 2,998 2,811 2,352 2,333 2,200 1,907 72.8% 74.7% 556 639 Q3/19 Q3/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 9M19 9M20 Hotel Business Overview Page 20#21Upcountry portfolio 72.6% 17.5% 55.1% 2.9% 3,190 3,282 2,317 75.2% 574 Q3/20 (organic) RevPar -73.6% yoy Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 75.6% 72.6% 75.3% 28.0% 47.6% 17.9% 54.7% 28.6% 46.7% 9.0% 4,358 3,999 3,024 7.2% 3,190 3,420 59.6% 2,317 73.6% 1,221 612 Q3/19 Q3/20 9M19 9M20 Q3/19 All hotels CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Q3/20 12.8% 4,465 3,957 2,981 57.1% 1,278 9M19 9M20 Excluding Centara Grand Samui and Cosi Pattaya Wong Amat Beach Hotel Business Overview Page 21#22Maldives portfolio 77.0% 14,880 temporary closure since April Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 11,461 Closed since April Q3/19 Q3/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 82.9% 16,625 13,785 Hotel Business Overview 23.6% 59.3% 14.2% 18,979 67.5% 4,477 144 USD 9M19 9M20 67.3% Page 22#23Hotel revenue breakdown by region >80% of hotel revenue from Thailand Total revenue 34.5% 30.2% 9M19 9M20 17.5% 15.9% 16.1% 14.9% 16.5% 13.2% .9.7% 6.4% 7.2% 5.8% 4.4% 2.4% 2.5% 2.8% Bangkok Maldives Phuket Pattaya Hua Hin Samui Krabi Others 9M20 % RevPar Growth yoy Bangkok -72.8% Maldives -67.5% Phuket -58.7% Pattaya -62.5% Hua Hin -51.3% Samui -77.4 Krabi Hat Yai -61.1% -69.2% Tak -54.0% -54.9% -60.8% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Excluding Cosi Pattaya Excluding Centara Grand Samui Hotel Business Overview Page 23#24Food business overview#259M20: Portfolio of 1,082 outlets net expansion of 53 outlets (or +5.2% yoy) Brands # of outlets Change yoy KFC 285 +10 Mister Donut 372 +7 Auntie Anne's 180 +2 Number of outlets by location Revenue contribution by location Ootoya 47 +1 Pepper Lunch 45 The Terrace 10 +1 Chabuton 17 -2 64% Non-Bangkok 66% Non-Bangkok Yoshinoya 18 -3 Tenya 14 +1 Katsuya 38 +7 Cold Stone 16 -1 Aroi Dee 19 +12 Suki House ■■Bangkok ■Non-Bangkok Kowlune Every Food 344 +1 +3 +4 Brown Cafe 10 +10 Total 1,082 +53 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Food Business Overview Page 25#26Food business performance Unit: THB mn gradual recovery after lifting lockdown Total Revenue EBITDA 9,195 18% 18% 7,589 7,589 16% 16% 3,083 2,587 2,587 46% 18% 50% 1,556 23% 1,040 355 436 565 290 Q3/19 Q3/20 (Not Q3/20 (Adopted 9M19 9M20 (Not adopted TFRS 9 ITFRS 9 & 16) & 16) adopted TFRS 9 & 16) 9M20 (Adopted ITFRS 9 & 16) EBITDA margin 12% 11% 17% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 11% 7% 21% Food Business Overview Page 26#27SSS & TSS growths Same store sale (SSS) and Total system sale (TSS) growths -8.4% 1.8% -1.0% -3.0% -6.3% -9.5% SSS TSS -16.3% -19.8% -32.0% Q3/19 Q4/19 Q1/20 -35.4% Q2/20 Q3/20 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP start recovery in Q3/20 Food Business Overview -4.7% 2.7% -17.6% -21.9% 9M19 9M20 Page 27#28Breakdown SSS and TSS Top 4 brands Others* Total Average gradually improving SSS and TSS after lifting lockdown particular other brands SSS TSS Q3/19 Q3/20 Q3/19 Q3/20 (8.8%) (18.5%) (2.2%) (16.3%) (6.0%) (28.5%) 7.2% (16.0%) (8.4%) (19.8%) (1.0%) (16.3%) SSS TSS Number of outlets 9M19 9M20 9M19 9M20 9M19 9M20 Number of outlets % Change yoy Top 4 brands (4.8%) (19.4%) 1.8% (16.2%) 864 884 2.3% Others* (4.3%) (39.4%) 8.1% (25.9%) 165 198 20.0% Total Average (4.7%) (21.9%) 2.7% (17.6%) 1,029 1,082 5.2% Note: *SSS 14 brands excluded Every Food and Brown Café *TSS included all brands CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 28#29Food total revenue breakdown Total revenue 56.3% 59.1% KFC CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 14.7% 14.6% KFC increasing proportion as gain from delivery especially during lockdown 9M19 9M20 6.4% 14.4% 13.0% 6.8% 7.2% 7.5% Mister Donut Auntie's Anne Ootoya Others Food Business Overview Page 29#30CAPEX & GUIDANCE 2020#31Gearing ratio & debt component Gearing ratio Interest bearing debt/Equity Dec 2019 Sep 2020 0.5 1.9 Interest-bearing Debt (excluding lease liabilities) / Equity 0.5 0.9 9M20 average finance cost of 2.6%* Total interest-bearing debt excl. lease USD, 12% JPY, 8% Fixed, 62% O THB 27.6 bn 51% Financial position Total liabilities Total equity THB 36.6 bn 32.6% 32% Interest-bearing debt by Instruments THB 21.9bn 184.4% Non-Current IBD 43% Current IBD 75% THB 7.7bn 17% 68% 22% 14% 49% 75% 8% 53% 25% 10% 25% 18% 7% 8% Dec 2019 Sep 2020 Dec 2019 Sep 2020 Lease liabilities (net) Long-term loan (net) Debentures (net) CP of Lease Liabilities CPLTD OD, Short-term loan CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Note: CP Current Portion = 9M20 Summary Performance Page 31#325-year capital expenditure 6,000 4,000 2,000 CAPEX (THB mn) Managed CAPEX in line with liquidity 2019E 2020E 2021E 2022E 2023E Annual renovation for existing hotels Annual renovation for existing CRG's outlets Renovation & Centara Grand Central World Enhancement Centara Reserve Samui Centara Grand Hua Hin* New Investment New investment in food brand(s) & hotel(s)* Food outlet expansion 2 new Centara Maldives & Centara Dubai 2019A 2020E 2021E 2022E 2023E Expansion Centara Grand Osaka ■Hotel Food Potential projects Note: *potential projects are under feasibility study COSI Chiang Mai CENTARA CRG HOTELS & RESORTS CENTRAL RESTAURANTS GROUP Financial Highlight Page 32#33CENTEL guidance 2020 gradual recovery expected 2020E Hotel Occupancy Rate (%) RevPar (THB) Food 20% to 30% yoy (Organic excluding Centara Grand Beach Resort Samui, COSI Pattaya Wong Amat Beach and new properties) -65% to -75% yoy (Organic excluding Centara Grand Beach Resort Samui, COSI Pattaya Wong Amat Beach and new properties) SSS TSS Number of outlets CENTARA HOTELS & RESORTS CRG -19% to -21% yoy -16% to -18% yoy +30 to +40 net number of outlets CENTRAL RESTAURANTS GROUP Financial Highlight Page 33#34Q&A More Information please Contract: Investor Relations department Central Plaza Public Company Limited 25th Fl, Centara Grand at Central World 999/9 Rama | Rd., Pathumwan ☐ Bangkok 10330 Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP https://investor.centarahotelsresorts.com/ @ [email protected] Q&A Page 34#35Disclaimer This presentation contains certain forward looking statements. Such forward looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in the forward looking statements as a result of various factors and circumstances. The views, analyses and opinions expressed herein contain some information derived from publicly available sources and third party information providers. No representation or warranty is made as to the accuracy, completeness, or reliability of such information. This presentation should not be relied upon as any recommendation, view, opinion, representation or forecast of "Central Plaza Hotel Plc." Nothing in this presentation should be construed as either an offer to sell, a solicitation of an offer to buy or sell shares or any type of securities in any jurisdiction. This presentation is not intended to be any type of investment advice and must not be relied upon as such. You must always seek the relevant professional advice before otherwise making any such financial, legal or commercial decisions. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Page 35#36CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix#37Thailand Sustainability Investment 2020 SETTHSI Index Constituents November 11, 2020 - Stock Exchange of Thailand (SET) announced CENTEL one of 124 companies to be Thailand sustainability investment 2020 (THSI 2020) - the third consecutive year and to be SETTHSI index Constituents for calculating the index during January 1, 2020 - June 30, 2020. About Thailand Sustainability Investment: SET selects listed companies from those that have voluntarily participated in the sustainability assessment questionnaires covering ESG and economic dimensions. SET reviews the assessment questions every year to ensure they accurately reflect the context which is changed at global level. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 37#38ESG100 - Fourth consecutive year by Thaipat Institute - May 30, 2019 Thaipat Institute announced ESG100 universe, assessed by using integrated ESG (Environmental, Social and Governance) rating model. The Index is calculated by S&P Dow Jones and fed via Bloomberg and Reuters terminals to the investors globally. The list will be updated every year based on the annual assessment of ESG100 universe. CENTEL won the award forth consecutive year since 2016. ESG100 Environmental Social Governance ESG100 Environmental Social Governance ESG100 Environmental Social Governance ESG100 Environmental Social Governance *Environmental, Social and Governance CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix 2016 2017 2018 2019 Page 38#39Strong support from major shareholder Central Group Top 5 largest business in Thailand A family-held corporation that began life as a general merchandise store in 1947, and more than 70-year experience in the retail industry. Tos Chirathivat Group CEO CENTARA HOTELS & RESORES CENTEL Department store Central R SUPERsports ROBINSON ZEN ILLUM Rinascente Alsterhaus CRG hw Centara Hotels & Central Restaurants Resorts Group Thirayuth Chirathivat CEO Nath Vongpanich President Hardlines ไทวัสด THAI WATSADU baan & BEYOND Central Pattana centralworld central plaza centralfestival centralmarina Food retails Tops FamilyMart CENTRAL market FOOD HALL Tops Tops super daily Eathaí CELLAR Marketing cmg SOUP G2000 FURLA MANGO a mace ~H2O-agnis b TOPSHOP CLARINS Lee Cooper Vietnam CENTRAL Group VIETNAM Online & Others COL OfficeMate B2S meb CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 39#40Hotel business Food business Corporate Development milestone TI mister introduced "Mister Donut" 1st hotel, Authorized ลาน แห่งประเทศไทย The Stock Exchange of Thailand Listed in The Stock Exchange of Thailand (SET) Capital increase of Baht 500 million Capital increase of Baht 450 million Par splited from Baht 5 to Baht 1 franchisee of KFC New Brands "Aroi Dee" Haseva DEE "Suki House" Suki House "Soft Air" SOFT AIR New investments SALAD ちゃぶ屋とんこつらぁ麺 -CHABUTON- COLD STONE CREAMERY 吉野家 YOSHINOYA --16 OOTOYA 大户屋 FACTORY New Brand Acquired เกมม "Salad APARE 天丼てんや。 RePPER Wund T TERRACE "Ootoya" Factory" Auntie Anne's home Franchisee of Auntie Anne's Introduced Pepper Lunch Bought new cooking style brands into portfolios Japanese restaurant Introduced "Tenya" into portfolio AmsZON Introduced Brown Cafe "katsuya" into portfolio and "Café Amazon" 1978 1983 1984 1990 1991 1998 2006 2007 2008 2009 2010 2011 2012 2013 2014 2017 2019 2020 "Centara Grand at Central Ladprao Bangkok" CENTARA HOTELS & RESORTS CRG CINTRAL RESTAURANTS GROUP Rebranding hotel brand from "Central" to Centara Grand at Central World Centara Grand Mirage Beach Resort, Pattaya Opening Centara Grand Phuket Step up acquisition of • Centara Karon, (Feb) Centara Maldives (24-Mar) Step up acquisition of Centara Kata Cosi Samui Chaweng Soft Opened COSI Pattaya "Centara" Launched Property Fund (Centara Opening the 1st oversea JVs in Maldives Centara Maldives (Mar) Grand Samui) Centara (7-Oct) (01-Dec) Centra Government Complex (26-Nov) Wong Amat Beach "Centara Grand Resort & Spa, Maldives" Appendix Grand Maldives (Dec) Page 40#41CENTEL Dividend Payout Statistics CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Dividend Payout Ratio Year Dividend (THB/share) % Payout (Consolidated F/S) Dividend payout ratio 60% of separate financial statement % Payout (Separate F/S) 2018 0.65 40% 74% 2017 0.60 41% 86% 2016 0.55 40% 77% 2015 0.50 40% 62% 2014 0.40 46% 82% 2013 0.40 40% 56% 2012 0.30 25% 58% Appendix Page 41#42Consolidated earning Q3/20 Despite re-opening operation, performance being tainted by increase in operating expenses, payroll cost, FX loss, and share of loss from investment THB million Total hotel revenue Total food revenue Total revenues EBITDA EBITDA margin (%) Net profit from operation Note: Total hotel revenue included deferred rental income CENTARA HOTELS & RESORTS Q3/19 Q3/20 (Adopted TFRS 9 & 16) Q3/20 % Chg % Chg (Not adopted TFRS 9 & 16) 1,882.2* 3,082.5 474.6 (74.8%) 499.8 (73.4%) 2,586.8 (16.1%) 2,586.8 (16.1%) 4,964.7 3,061.4 (38.3%) 3,086.6 (37.8%) 800.4 32.4 (96.0%) (229.5) (128.7%) 16.1% 1.1% (15.0%) (7.4%) (23.5%) 215.0 (897.3) (517.4%) (687.2) (419.6%) CRG Q3/20 Summary Performance CENTRAL RESTAURANTS GROUP Page 42#43Consolidated earning 9M20 THB million Total hotel revenue Total food revenue Total revenues EBITDA EBITDA margin (%) Net profit from operation Extraordinary items Add: Insurance claim (net tax)** Less: Provision of assets impairment Less: Provisions for long term employee benefits Net profit after extraordinary items Note: Total hotel revenue included deferred rental income ** Insurance claim from fire at Central World, Big C Rajdamri and Center One in 2010 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP hard hit from COVID-19 9M20 9M20 9M19 % Chg % Chg (Adopted TFRS 9 & 16) (Not adopted TFRS 9 & 16) 6,638.6* 2,410.3 (63.7%) 2,485.3 (62.6%) 9,194.6 7,588.7 (17.5%) 7,588.6 (17.5%) 15,833.2 9,999.0 (36.8%) 10,073.9 (36.4%) 3,204.7 1,524.1 (52.4%) 165.8 (94.8%) 20.2% 15.2% (5.0%) 1.6% (18.6%) 1,250.8 (1,371.9) (209.7%) (1,205.4) (196.4%) 80.6 € NA NA (36.0) NA (36.0) ¾ ΝΑ (58.1) ΝΑ ΝΑ 1,273.3 (1,407.9) (210.6%) (1,241.4) (197.5%) 9M20 Summary Performance Page 43#44Hotel performance Unit:THB mn EBITDA margin CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 4.3% 8.9% 9,764 9,358 8,896 14.9% 4.7% 3,430 3,276 35% 2017 Total revenue 35% 2018 ■EBITDA before extra items Appendix 2,919 33% 2019 Page 44#45Total own portfolio 0.1% 0.8% 4.8% 82.7% 82.6% 81.9% 77.1% 4.7% 77.2% 5.7% 3.1% 2.3% 4,897 4,899 0.1% 4,620 6.5% 4,472 8.0% 4,477 8.7% 4,049 4,047 3,786 3,450 3,456 2017 * 2018 (Organic) * 2018 (Total) 2019 (Excluded Grand Samui and Cosi Pattaya) 2019 (Total) Average room rate (ARR) Revenue per available room (RevPar) Occupancy (OCC) CENTARA C CRG HOTELS & RESORTS CENTRAL RESTAURANTS GROUP Note: * Excluding COSI Samui Chaweng Beach and Centra by Centara Government Complex Hotel & Convention Centre Chaeng Watthana Appendix Page 45#46Thailand portfolio 0.8% 5.0% 82.6% 82.6% 81.8% 76.8% 3,926 5.0% 5.0% 76.8% 0.6% 2.9% 1.2% 3,949 0.6% 5.9% 3,728 3,595 7.3% 3,619 8.9% 3,241 3,260 3,051 2,759 2,780 * 2017 2018 (Organic) 2018 (Total) 2019 (Excluded Grand Samui and Cosi Pattaya) 2019 (Total) Revenue per available room (RevPar) -Occupancy (OCC) CENTARA C CRG HOTELS & RESORTS CENTRAL RESTAURANTS GROUP Average room rate (ARR) Note: * Excluding COSI Samui Chaweng Beach and Centra by Centara Government Complex Hotel & Convention Centre Chaeng Watthana Appendix Page 46#47Bangkok portfolio 81.4% 3,450 3.0% 84.4% 2.8% 84.2% 0.6% 10.5% 3,429 7.4% 2,810 2.9% 2,892 3,089 2,602 2017 5.0% 79.2% 3.1% 2,993 8.8% 2018 (Organic)* 2018 (Total) Average Room Rate (ARR) Revenue Per Available Room (RevPar) -Occupancy (OCC) CENTARA HOTELS & RESORTS C CRG Note: *Centra by Centara Government Complex Hotel & Convention Centre Chaeng Watthana Appendix CENTRAL RESTAURANTS GROUP 2,372 2019 Page 47#48Upcountry portfolio 1.3% 2.4% 5.1% 83.1% 81.8% 80.7% 75.4% 4,128 5.1% 75.6% 1.8% 0.2% 2.4% 1.3% 4,183 0.2% 4,052 4.6% 3,928 3,954 6.5% 8.6% 3,428 3,420 3,269 2,963 2,989 2017 * 2018 (Organic)™ 2018 (Total) Average Room Rate (ARR) 2019 (Excluded Grand Samui and Cosi Pattaya) Revenue Per Available Room (RevPar) -Occupancy (OCC) 2019 (Total) CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Note: * Excluding COSI Samui Chaweng Beach Appendix Page 48#49Maldives portfolio CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 84.4% 0.9% 83.5% 0.8% 82.7% 1.2% 8.7% 18,312 18,093 2.3% 9.6% 16,513 15,464 15,102 13,654 455 USD 468 USD 2.8% 439 USD 2017 2018 2019 Average room rate (ARR) Revenue per available room (RevPar) Occupancy (OCC) Appendix 6.2% Page 49#50Hotel revenue by asset type (Freehold & Leasehold) 2019 hotel revenue Thailand leasehold 35 Maldives leasehold 17% CHBR 7% CGLB 11% 39% 44% Thailand freehold CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP CGCW 21% Remaining Years 30 25 20 15 10 Remaining leasehold life for Thailand hotels as at September 30, 2020 8.2 5 1.6 0 Centara Grand Hua Hin Centara Grand Ladprao Appendix 12.2 Centara Grand Central World 33.0 COSI Samui Page 50#51Food business performance Unit: THB mn 14,000 9.3% 12,004 12,000 10,988 10,000 8,000 6,000 4,000 2,000 EBITDA margin 0 1,426 13% CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP 2017 7.5% 1,533 2.4% 12,295 10.0% 1,380 11% 13% 2018 2019 Total revenue ■EBITDA Appendix Page 51#52Same store sale (SSS) and Total system sale (TSS) Same store sale (SSS) and Total system sale (TSS) 3.4% -0.9% SSS 9.3% TSS Same store sale (SSS): Bangkok vs Non-Bangkok Bangkok Non-Bangkok 0.8% 0.5% 2.5% -1.8% 0.1% -5.1% 2017 2018 2019 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix -0.1% -4.8% -5.2% 2017 2018 2019 Page 52#53Hotels in operation as at September 30, 2020 (1/4) Own hotels Stars Opened # of Rooms % Ownership Location 1 Centara Grand at Central Plaza Ladprao Bangkok 5 Q2/83 565 100% Thailand 2 Centara Grand Beach Resort & Villas Hua Hin ம Q1/86 251 64% Thailand 3 Centra by Centara Hotel Mae Sot 3 Q4/89 120 100% Thailand 4 Centara Hotel Hat Yai 4 Q4/95 248 100% Thailand 5 Centara Reserve Samui Luxury Q2/96 184 25% in Property Fund Thailand 6 Centara Villas Samui 4 Q2/00 102 100% Thailand 7 Centara Villas Phuket 4 Q2/00 72 100% Thailand 8 Centara Grand Beach Resort & Villas Krabi ம Q4/05 192 100% Thailand 9 Centara Kata Resort Phuket Q2/06 163 100% Thailand 10 Centara Karon Resort Phuket Q2/06 335 100% Thailand 11 Centara Grand at CentralWorld Q4/08 512 100% Thailand 12 Centara Grand Mirage Beach Resort Pattaya 5 Q4/09 555 100% Thailand 13 Centara Grand Island Resort & Spa Maldives 5 Q4/09 112 74% Maldives 14 Centara Grand Beach Resort Phuket Q4/10 262 100% Thailand 15 Centara Ras Fushi Resort & Spa Maldives Q1/13 140 75% Maldives 16 COSI Samui Chaweng Beach Affordable lifestyle Q1/17 150 100% Thailand CENTARA CRG HOTELS & RESORTS CENTRAL RESTAURANTS GROUP Appendix Page 53#54Hotels in operation as at September 30, 2020 (2/4) Owned hotels Stars Opened # of Rooms % Ownership Location 17 Centra by Centara Government Complex Hotel & Convention Centre Cheang Watthana 3 Q4/12 212 100% Thailand 18 Cosi Pattaya Wong Amat Beach Affordable lifestyle Q4/19 282 100% Thailand Total owned hotels 4,457 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP *revised number Appendix Page 54#55Hotels in operation as at September 30, 2020 (3/4) Managed hotels Stars Opened # of Rooms Country 19 Centara Chaan Talay Resort & Villas Trat 4 Q1/08 44 Thailand 20 Centara Hotel & Convention Centre Udon Thani 4 Q2/10 259 Thailand 21 Centara Q Resort Rayong 4 Q2/10 41 Thailand 22 Khum Phaya Resort, Centara Boutique Collection Boutique Q3/10 87 Thailand 23 Waterfront Suites Phuket by Centara Residence Q1/11 39 Thailand 24 Centara Anda Dhevi Resort & Spa Krabi 4 Q4/11 135 Thailand 25 Centara Pattaya Hotel 4 Q4/11 152 Thailand 26 Centara Nova Hotel & Spa Pattaya 4 Q4/11 79 Thailand 27 Centara Koh Chang Tropicana Resort 4 Q2/12 157 Thailand 28 Centra Coconut Beach Resort Samui 3 Q3/12 55 Thailand 29 Centara Sandy Beach Resort Danang 4 Q4/12 204 Vietnam 30 Centara Watergate Hotel & Spa Bangkok 4 Q2/13 281 Thailand 31 Centara Ceysands Resort & Spa Srilanka 4 2Q14 165 Sri Lanka 32 Centra by Centara Avenue Hotel Pattaya 3 4Q14 51 Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 55#56Hotels in operation as at September 30, 2020 (4/4) Managed hotels Stars Opened # of Rooms Country 33 Centra by Centara Maris Resort Jomtien 3 1Q16 282 Thailand 34 Centra by Centara Phu Pano Resort Krabi 3 4Q16 158 Thailand 35 Centara Azure Hotel Pattaya 4 4Q16 96 Thailand 36 Centara Muscat Hotel 2Q17 152 Oman 37 Centara West Bay Residences & Suites Doha Residence 4Q18 265 Qatar 38 Centara Sonrisa Residence and Suites Sriracha Residence 2Q19 145 Thailand 39 Maikhao Hotel Boutique 3Q19 142 Thailand 40 Maikhao Dream Villa Resort & Spa Boutique 3Q19 22 Thailand 41 Centara Ao Nang Beach Resort & Spa Krabi 4 4Q19 179 Thailand 42 Centra by Centara Cha Am Beach Resort Hua Hin - Newly opened 3 3Q20 190 Thailand 43 Muscat Dunes Hotel managed by Centara - Newly opened Economy 3Q20 71 Oman Total managed hotels Grand total 3,451 7,908 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 56#57CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Thank You