TaskUs Investor Presentation Deck

Made public by

sourced by PitchSend

32 of 34

Creator

TaskUs logo
TaskUs

Category

Technology

Published

November 2021

Slides

Transcriptions

#1TaskUs™ Investor Presentation November 2021 EQUAL QUAL ERG @TaskUsa QUAL#2Disclaimer This presentation contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting our current views with respect to, among other things, our operations, our financial performance, our industry, the impact of the COVID-19 global pandemic on our business, and other non-historical statements including the statements in the "Financial Outlook" section of this presentation. In some cases, you can identify these forward-looking statements by the use of words such as "outlook," "believes," "expects," "potential," "continues," "may," "will," "should," "could," "seeks," "predicts," "intends," "trends," "plans," "estimates," "anticipates" or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors include but are not limited to:the dependence of our business on key clients; the risk of loss of business or non-payment from significant clients; our failure to cost-effectively acquire new, high-growth clients; the risk that we may provide inadequate service or cause disruptions in our clients' businesses or fail to comply with the quality standards required by our clients under our agreements; unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents; negative publicity or liability or difficulty retaining and recruiting employees; our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees; global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate most of our revenue; the dependence of our business on our international operations, particularly in the Philippines and India; our failure to comply with applicable privacy and data security laws and regulations; substantial increases in the costs of technology and telecommunications services or our inability to attract and retain the necessary technologists; our inability to adapt our services and solutions to changes in technology and client expectations; fluctuations against the U.S. dollar in the local currencies in the countries in which we operate; our inability to maintain and enhance our brand; competitive pricing pressure; our dependence on senior management and key employees; the limited experience of our management team in managing a public company; the ongoing COVID-19 pandemic, including the resulting global economic uncertainty and measures taken in response to the pandemic; the control of affiliates of The Blackstone Group Inc. and our Co-Founders over us; and the dual class structure of our common stock. Additional risks and uncertainties include but are not limited to those described under "Risk Factors" in the Company's prospectus, dated October 20, 2021, as filed with the Securities and Exchange Commission (the "SEC") pursuant to Rule 424(b)(4) of the Securities Act of 1933, as amended, on October 22, 2021, as such factors may be updated from time to time in our periodic filings with the SEC, which are accessible on the SEC's website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in the prospectus. Forward-looking statements herein speak as of the date hereof and TaskUs undertakes no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law. This presentation includes certain financial measures not presented in accordance with generally accepted accounting principles in the United States ("GAAP"), including Adjusted Net Income, Adjusted Net Income Margin, Adjusted Earnings Per Share, EBITDA, Adjusted EBITDA and Adjusted EBITDA Margin, which are used by management in making operating decisions, allocating financial resources, and internal planning and forecasting, and for business strategy purposes, have certain limitations, and should not be construed as alternatives to financial measures determined in accordance with GAAP. The non-GAAP measures as defined by us may not be comparable to similar non-GAAP measures presented by other companies. Our presentation of such measures, which may include adjustments to exclude unusual or non-recurring items, should not be construed as an inference that our future results will be unaffected by other unusual or non-recurring items. A reconciliation is provided elsewhere in this presentation for each historical non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Because GAAP financial measures on a forward-looking basis are not accessible, and reconciling information is not available without unreasonable effort, we have not provided reconciliations for forward-looking non-GAAP measures. For the same reasons, we are unable to address the probable significance of the unavailable information, which could be material to future results. This presentation includes market and industry data and forecasts that we have derived from independent consultant reports, publicly available information, various industry publications, other published industry sources and our internal data and estimates. Independent consultant reports, industry publications and other published industry sources generally indicate that the information contained therein was obtained from sources believed to be reliable. Although we believe that these third-party sources are reliable, we do not guarantee the accuracy or completeness of this information, and we have not independently verified this information. Some market data and statistical information are also based on our good faith estimates, which are derived from management's knowledge of our industry and such independent sources referred to above. Certain market, ranking and industry data included elsewhere in this presentation, including the size of certain markets and our size or position and the positions of our competitors within these markets, including our services relative to our competitors, are based on estimates of our management. These estimates have been derived from our management's knowledge and experience in the markets in which we operate, as well as information obtained from surveys, reports by market research firms, our clients, suppliers, trade and business organizations and other contacts in the markets in which we operate and have not been verified by independent sources. Unless otherwise noted, all of our market share and market position information presented in this presentation is an approximation. Our market share and market position in each of our lines of business, unless otherwise noted, is based on our sales relative to the estimated sales in the markets we served. References herein to our being a leader in a market or product category refer to our belief that we have a leading market share position in each specified market, unless the context otherwise requires. As there are no publicly available sources supporting this belief, it is based solely on our internal analysis of our sales as compared to our estimates of sales of our competitors. In addition, the discussion herein regarding our various end markets is based on how we define the end markets for our products, which products may be either part of larger overall end markets or end markets that include other types of products and services. Our internal data and estimates are based upon information obtained from trade and business organizations and other contacts in the markets in which we operate and our management's understanding of industry conditions. Although we believe that such information is reliable, we have not had this information verified by any independent sources. All trademarks, service marks, and trade names appearing in this presentation are the property of their respective holders. TaskUs™ Investor Presentation | 2#3TaskUs™ TaskUs™ Outsourcing reimagined for the innovation age. Investor Presentation | 3#4Our Goal To build the world's largest tech enabled service provider. ¹See appendix for reconciliation to most comparable GAAP measure TaskUs™ W Our Solutions TOOO Digital Customer Experience Content Security Al Operations Our Results 60% Revenue CAGR (2017-20) 125% Net Revenue Retention Rate (avg 2018-2020) 22% Adj. EBITDA Margin (2020)¹ Investor Presentation | 4 $478mm 2020 Revenue 72% Adj. EBITDA CAGR (2017-20)¹ 96% % of Revenue from Digital & Omni-Channel (2020)#5TaskUs™ ► Service Offerings AP#6► Digital Offerings Powered by Differentiated Technology Solutions Digital Customer Experience TaskUs™ 63% Note: Percentages based on contribution to 2020 revenue Content Security 27% ... .. Al Operations Investor Presentation | 6 10%#7► Digital Customer Experience Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and people-first culture, TaskUs delivers consistently excellent CX support for the world's leading brands. The digital nature of the support we provide allows us to automate a greater portion of these interactions, support multiple interactions concurrently and use support staff based in higher margin, offshore markets. TaskUs 2020 Revenue: $300mm 63% SOLUTIONS: Omni-Channel Care Trust & Safety New Product or Market Launches 7% Voice Customer Acquisition Technical Support Consulting Services 20% Omni-Channel 73% Non-Voice Note: Percentage based on 2020 Digital CX revenue Investor Presentation | 7#8Content Security: The Digital First Responders User generated content is growing at an exponential rate. Wherever content is created by users, platforms must review and enforce policy guidelines to protect their communities. Today TaskUs teammates review content posted by users and advertisers across these social networks as well as dating apps, job sites and marketplaces. TaskUs 2020 Revenue: $128 mm 27% 0 Policy Development We go beyond content moderation to apply best practices to policy development and distribution, product design, quality, and training. Tools & Innovation We work with our client's development teams to build tools to identify and remove harmful content. Our proprietary workflow tools improve the efficiency and accuracy of our Content Security professionals. Resiliency Studio A clinician-led program, backed by an in-house research team, with over 100 mental health professionals delivering support to TaskUs teammates on the frontlines of content moderation. Investor Presentation | 8#9► Al Operations In our Al Operations practice our teammates tag and annotate data sets to create the raw material that artificial intelligence is built on. Nearly every Al application being built today requires these kinds of custom data sets curated by professional annotators. We leverage technology, automation, and advanced training design to optimize results for our clients. TaskUs 2020 Revenue: $50 mm 10% Advanced Robotics Smart Speakers SIGN PERSON HUER Object Identification & Classification Autonomous Vehicle HOA BANDAN Optical Character Recognition Compliance Tracking Sa te bobules SE om 18 December 1975) Anger, songwriter, record producer and video te started her career anager in th thereder utsate aut the de be the grande do and AWKEURICORD LABEL down 2005 and to Problem and owned in Investor Presentation | 9 Qu Speech to Text & Contextual Annotation#10▶ Realizing our $100+ Billion Market Opportunity Digital Customer Experience $77bn Market Size 20-25% CAGR: 2018-2021¹ Sources: IDC; JC Market Research; Everest Group Represents projected growth of the Digital CX segment of the Customer Experience market TaskUs™ Content Security $6bn Market Size 40-50% CAGR: 2016 - 2021¹ Artificial Intelligence (AI) Operations $19bn Market Size Investor Presentation | 10 21% CAGR: 2020-2025¹#11TaskUs Digital Innovation In Action Cross Platform AutomateUs CX CHATBOT Browser based chatbot leveraging NLP for suggested answers TaskUs Promotes handle time reduction and CSAT improvement Content Security AssistUs TAGALL! Browser extension to highlight and contextualize key terms Promotes processing time and accuracy improvement Digital CX ConnectUs OMNI SUPERVISOR RPA enabled productivity alert system designed to support W@H managers AE EXE 8E Increases Tasks Per Hour Investor Presentation | 11#12TaskUs™ ►Our Clients - High Growth Technology Disruptors Jabra#13Technology is Transforming our Lives ENJOY SOCIALIZE STAY MOVE LOVE TaskUs™ THEN CABLE + SATELLITE WEB 1.0 CHAT GROUPS HOTELS RENTAL CARS + TAXIS PAPER + ONLINE ADS NOW STREAMING MEDIA TODAY'S SOCIAL MEDIA HOME SHARING RIDESHARING + DRIVERLESS VEHICLES SEGMENTED DATING AND GROUP APPS COMMUNICATE DINE SELL HEALTH INVEST THEN LANDLINES + CELL PHONES RESTAURANTS MALL-BASED RETAIL TRADITIONAL HEALTHCARE BIG RETAIL + INVESTMENT BANKS Investor Presentation | 13 NOW VIDEO CALL + CHAT APPS FOOD DELIVERY PLATFORMS ECOMMERCE + MARKETPLACE HEALTHTECH EXCHANGES + WELLNESS CRYPTO + DIGITAL BANKS#14► Expertise: Focused on Hi-Tech Clients & the Digital Economy TARGET MARKETS K Social Media Food Delivery & Ride Sharing TaskUs™ E-commerce HiTech + Gaming $ FinTech Streaming Media Health Tech CLIENT HIGHLIGHTS 100+ Clients globally 3 of the top 4 social media sites #1 audio and #1 video streaming service providers 3 of the top 4 food delivery apps 12 disruptive FinTechs Note: Client highlights as of December 2020 Investor Presentation | 14#15▶ Why We Win Expertise We specialize in the unique disruptive industry segments of our clients. We build teams of experts, processes and tools for each segment. TaskUs™ Culture We have built a culture that feels much more like our tech clients than the service providers we compete with. Speed We are agile, flexible and responsive. Our clients are growing exponentially. We understand "speed matters." Investor Presentation | 15#16Strong Track Record of Sales Wins Across New and Existing Clients 55% 50% 45% 40% Win Rate ($ basis) as %* 42% 2018 45% TaskUs™ 2019 57% 2020 New Clients Won (#) 24 2018 27 2019 36 2020 Average Deal Duration (Days)* 119 2018 113 2019 107 *Win Rates and Average Deal Duration include opportunities from both New and Existing Clients; Deal duration includes number of days between the creation of an opportunity in our opportunity management system and when contract is signed Investor Presentation | 16 2020#17Compounding Success Clients Generating $500K+ per Year in Revenue TaskUs 40 2017 49 2018 57 2019 72 2020 Investor Presentation | 17#18Culture: Unique Culture Drives Employee and Client Satisfaction TaskUs 2020 employee NPS 72 TaskUs 2020 client NPS 75 ¹ Voluntary annualized attrition rate in 2020 for employees working for TaskUs for more than 180 days 2 As of September 2021 TaskUs™ 15% Voluntary Attrition¹ THE STEVIES 18th Annual International Business Awards Gold Stevie® for "Executive of the Year" 6th Annual Stevie Awards for Great Employer Gold StevieⓇ for People-Focused CEO of the Year Gold Stevie® for Achievement in Workplace Health & Wellbeing 4.7 Glassdoor Score² Investor Presentation | 18#19Culture: Unique Culture Drives Employee and Client Satisfaction TaskUs 5.0 4.7 4.0 3.0 2.0 1.0 0 4.3 TaskUs Ratings as of September 2021 Globant 4.2 ΕΡΑΜ 4.0 Accenture glassdoor 3.9 Appen 3.8 Telus 3.8 3.7 3.6 3.6 Genpact Teleperformance 24/7 Intouch TDCX Investor Presentation | 19 3.3 Webhelp#20► Expanding Our Global Footprint as of September 30, 2021 Our Global Count 35,600 Note: Approximate employee numbers as of September 30, 2021 TaskUs™ USA New Braunfels San Antonio Rio Grande Valley Mexico Tijuana Ireland Dublin Colombia Cali Greece Thessaloniki C Cirrus Work@Home India Indore Gurugram Mohali Taiwan Taipei Philippines La Union BGC, Taguig City Anonas Bulacan Antipolo Cavite Clark, Pampanga Batangas Bohol Investor Presentation | 20#21TaskUs™ ► Financials TaskUs Nasdaq TaskUs#22Organic and Diversified Growth Al Operations Content Security ●Digital Customer Experience All Service Lines $117 2017 Revenue by Service Line (%) TaskUs™ CAGR 60% $254 2018 Note: Numbers may not sum to 100% due to rounding $360 14% 29% 57% 2019 $478 10% 27% 63% 2020 ROW United States Philippines All Delivery Sites $117 2017 Revenue by Delivery (%) CAGR 60% $254 2018 $360 5% 37% 58% 2019 Investor Presentation | 22 $478 8% 36% USD Million 56% 2020#23► Attractive Profitability and Margin Expansion Margin (%) 18% $21 2017 Adjusted EBITDA¹ ($mm) TaskUs™ 22% CAGR 72% $57 2018 See Appendix for reconciliation to most comparable GAAP measure 21% $74 2019 22% $107 2020 Margin (%) 7% $9 2017 Adjusted Net Income¹ ($mm) 13% CAGR 101% $32 2018 15% $53 2019 Investor Presentation | 23 15% $69 2020#24Continued Growth Momentum in 2021 49% TaskUs™ Revenue 2021 / YoY Growth $153M Q1 Growing & Engaged Team ¹ See appendix for reconciliation to most comparable GAAP measure 2 As of September 30, 2021 57% $180M 35,600 Teammates as of September, 2021 Q2 64% $201M 12,000 Net Positions Added in 2021 YTD Q3 24% Q3 Adj EBITDA¹ Margin 4.7 glassdoor Score² Client & Teammate Highlights ► Key Client Wins including Multiple FinTech wins European Health Tech Provider Major Online Gaming Company Autonomous Vehicle Leader Momentum in key verticals Expansion and new logo signings across verticals Expanded service offerings in Content Security (supporting Non-Fungible Tokens) and Al Operations Geographic expansion Announced office expansions in the US, India, the Philippines and Colombia Expected expansion in Europe in 2022 for additional language capabilities Investor Presentation | 24#25► Key Financial Highlights FYE 2020 $478m FY 2020 Revenue 32.9% FY 2020 Revenue Growth YoY 22.4% FY 2020 Adj. EBITDA Margin¹ ¹ See appendix for reconciliation to most comparable GAAP measure TaskUs Q3 2021 $201m Q3 2021 Revenue 64.2% Q3 2021 Revenue Growth YoY 23.9% Q3 2021 Adj.EBITDA Margin¹ Recurring revenue model Consistent track record of growth and profitability Strong operating leverage Focus on high growth technology disruptors Significant cross-sell opportunity High free cash flow conversion Investor Presentation | 25#26►▶ Financial Outlook Revenue (in millions) Revenue growth (YoY) at midpoint Adjusted EBITDA Margin 1) As of November 10, 2021 TaskUs 2021 Outlook¹ Fourth Quarter $213 to $217 54.9% 22.0% to 23.3% Full Year $747 to $751 56.7% 24.0% to 24.2% Investor Presentation | 26#27TaskUs™ Appendix#28▶ Non-GAAP Reconciliations Adjusted EBITDA Net income (loss) Provision for (benefit from) income taxes Financing expenses Depreciation Amortization of intangible assets EBITDA Offering costs Foreign currency losses Loss on disposal of assets COVID-19 related expenses Severance costs Lease termination costs Natural disaster costs Contingent consideration Phantom share bonus Teammate IPO bonus Stock-based compensation expense Adjusted EBITDA Net Income (Loss) Margin Adjusted EBITDA Margin TaskUs™ Three months ended September 30, 2021 $11,636 1,656 1,633 7,422 4,711 $ 27,058 488 1,285 26 III||| 19,243 $ 48,100 5.8% 23.9% 2020 $11,456 2,564 1,647 3,696 4,711 $ 24,074 385 637 155 1,309 2,057 1,500 $30,117 9.4% 24.6% Nine months ended September 30, 2021 $ (77,800) (1,805) 4,808 20,354 14,135 $ (40,308) 6,249 477 54 6,105 442 129,362 4,361 25,014 $ 131,756 (14.6)% 24.7% USD Thousand Investor Presentation | 28 2020 $ 20,979 4,532 5,849 14,225 14,135 $ 59,720 385 927 150 5,068 2,627 1,500 3,570 $ 73,947 6.2% 21.8%#29▶ Non-GAAP Reconciliations Adjusted Net Income Net income (loss) Amortization of intangible assets Offering costs Foreign currency losses Loss on disposal of assets COVID-19 related expenses Severance costs Lease termination costs Natural disaster costs Contingent consideration Phantom share bonus Teammate IPO bonus Stock based compensation expense Tax impact of adjustments Adjusted Net Income Net Income (Loss) Margin Adjusted Net Income Margin TaskUs™ Three months ended September 30, 2021 $11,636 4,711 488 1,285 26 |||||| 19,243 (4,632) $ 32,757 5.8% 16.3% 2020 $11,456 4,711 385 637 155 1,309 2,057 1,500 $ 22,210 9.4% 18.1% Nine months ended September 30, 2021 $ (77,800) 14,135 6,249 477 54 6,105 442 129,362 4,361 25,014 (16,072) $ 92,327 (14.6)% 17.3% USD Thousand Investor Presentation | 29 2020 $ 20,979 14,135 385 927 150 5,068 2,627 1,500 3,570 $ 49,341 6.2% 14.5%#30► Non-GAAP Reconciliations Adjusted earnings per share GAAP diluted EPS Per share adjustments to net income (loss) Per share adjustments for GAAP anti-dilutive shares Adjusted EPS Weighted-average common stock outstanding - Diluted GAAP anti-dilutive shares Adjusted weighted-average shares outstanding TaskUs Three months ended September 30, 2021 $0.11 0.19 $0.30 109,426,011 109,426,011 2020 $0.12 0.12 $ 0.24 91,737,020 91,737,020 Nine months ended September 30, 2021 $ (0.83) 1.81 (0.05) $0.93 93,994,896 5,578,525 99,573,421 Investor Presentation | 30 2020 $ 0.23 0.31 $ 0.54 91,737,020 91,737,020#31► Reconciliations of Adjusted Net Income Jan 1, 2018 through Sep 30, 2018 Net Income (loss) Amortization of intangible assets Offering costs Transaction related costs Foreign currency (gains) losses Loss (gain) on disposal of assets Tax benefit from transaction related costs COVID-19 related expenses Severance costs Lease termination costs Contingent consideration Adjusted Net Income Net Income (Loss) Margin Adjusted Net Income Margin TaskUs 2017 (unaudited) $9.0 (0.4) 0.0 $8.6 7.7% 7.3% $33.1 3.7 1.7 (0.0) (15.9) $22.6 19.6% 13.4% Oct 1, 2018 through Dec 31, 2018 $(0.9) 4.7 5.8 (0.4) 0.6 $9.8 (1.0)% 11.4% Full Year 2018 $32.2 4.7 9.5 1.3 0.6 (15.9) $32.4 12.7% 12.7% 2019 $33.9 18.8 (2.0) 2.2 $53.0 9.4% 14.7% Investor Presentation | 31 USD Million 2020 $34.5 18.8 0.9 (1.5) 1.1 7.5 2.6 1.8 3.6 $69.4 7.2% 14.5%#32▶ Reconciliations of Adjusted EBITDA Net Income (loss) Provision for (benefit from) income taxes Financing expenses Depreciation Amortization of intangible assets EBITDA Offering costs Transaction related costs Foreign currency (gains) losses Loss (gain) on disposal of assets Settlement of 2018 Credit Facility COVID-19 related expenses Severance costs Lease termination costs Contingent consideration Adjusted EBITDA Net Income (Loss) Margin Adjusted EBITDA Margin TaskUs 2017 (unaudited) $9.0 5.0 0.3 7.1 $21.4 (0.4) 0.0 $21.0 7.7% 17.9% Jan 1, 2018 through Sep 30, 2018 $33.1 (9.0) 0.5 8.6 $33.2 3.7 1.7 (0.0) $38.6 19.6% 22.9% Oct 1, 2018 through Dec 31, 2018 $(0.9) 3.4 1.5 3.7 4.7 $12.4 5.8 (0.4) 0.6 $18.4 (1.0)% 21.4% Full Year 2018 $32.2 (5.5) 2.0 12.2 4.7 $45.6 9.5 1.3 0.6 $57.0 12.7% 22.4% 2019 $33.9 (4.4) 7.4 16.3 18.8 $72.1 (2.0) 2.2 2.0 $74.2 9.4% 20.6% Investor Presentation | 32 USD Million 2020 $34.5 9.9 7.5 20.2 18.8 $90.9 0.9 (1.5) 7.5 2.6 1.8 3.6 $106.9 7.2% 22.4%

Download to PowerPoint

Download presentation as an editable powerpoint.

Related

1st Quarter 2021 Earnings Presentation image

1st Quarter 2021 Earnings Presentation

Technology

Rackspace Technology Q4 2022 Earnings Presentation image

Rackspace Technology Q4 2022 Earnings Presentation

Technology

CBAK Energy Technology Investor Presentation image

CBAK Energy Technology Investor Presentation

Technology

Jianpu Technology Inc 23Q1 Presentation image

Jianpu Technology Inc 23Q1 Presentation

Technology

High Performance Computing Capabilities image

High Performance Computing Capabilities

Technology

SOLOMON Deep Learning Case Studies image

SOLOMON Deep Learning Case Studies

Technology

1Q20 Earnings image

1Q20 Earnings

Technology

Nutanix Corporate Overview image

Nutanix Corporate Overview

Technology