Investor Presentaiton
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Presentation
Message from the
Management
Inspired by modern retail platforms, the com-
pany brought innovation and technology to
the health sector with a new customer care
project. With investments of approximately
R$ 2 million, the project is focused on promot-
ing an agile journey for customers and con-
sumers. The portal has a personalized area
for each client and offers fast virtual service
with the support of the virtual assistant, Mel,
who has gained its own personality and inter-
acts within the ecosystem. Viveo is the first
healthcare company in the production and
distribution sector to develop this technology.
which includes virtually all the companies of
the group. As a result of all the work, the NPS
indicator a metric of perception of the cus-
tomer's journey advanced 25%, reaching 80
points.
That is how our company designs the future,
through attentiveness to people and the plan-
et. For 2022 and the following years, our expec-
tation is to integrate our business ecosystem,
add new companies, and create new business
models, which will allow us to further expand
our portfolio of products and solutions for
the health sector. Internally, we will advance
the agenda of development and promotion
of diversity, equity, and inclusion. We are cer-
tain that this will strengthen our culture as we
prepare our professionals accordingly to lead
the transformation of the health sector in the
country. At Viveo, the future is being built ev-
ery day.
Leonardo Almeida Byrro
CEO
Mário Sérgio Ayres Cunha Ribeiro
Chairman of the Board of Directors
viveo
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Sustainability Report 2021View entire presentation