Investor Presentaiton
KPIs Commercial
Country
Churn Mobile
Churn
NPS
Data users
MyOoredoo
Fixed
('000)
App users
('000)
Digital
recharge
RMS (*)
Algeria
0.7%
Number of
complaints
per 1000 subs
25
25
7,080
55
95%
48.8% (*)
1
Iraq
1.8%
30
7,425
1,456
25%
55.9% (*)
1
Kuwait
3.3%
24
1,831
1,003
41%
8
Maldives
4.7%
0.9%
(**)
221
169
33%
42.6%
3
Myanmar
9.1%
0.04%
(**)
5,422
2,409
31%
1
Oman
0.71%
0.9%
31
2,660
953
32%
2
Qatar
3.4%
1.5%
28
2,094
1,063
40%
72.3%
7
Tunisia
1.3%
0.2%
17
3,548
763
28%
36.9%
5
Palestine
2.3%
(**)
286
113
97%
(*) RMS is for the prior quarter; RMS for Algeria is bilateral with Djezzy; Iraq is bilateral with Zain
(**) NPS for Maldives, Palestine and Myanmar is available on bi-annual basis
ooredoo
4
Ooredoo Q1 2022 Investor Presentation
28 April 2022
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